topic Re: Emails bouncing back in Email

Emails bouncing back

Pash02 — Thu, 18 Sep 2025 14:58:44 GMT

Hi ya,

I having problems with some e mails bouncing back even though i have use the same address's before.

Advice please,

Thanks

E mail s bouncing 1E mail s bouncing 2E mail s bouncing 3

Re: Emails bouncing back

Mandisa-TT — Thu, 18 Sep 2025 15:07:46 GMT

Hi @Pash02 I am here to help, can you confirm if you are using WebMail or a 3rd Party to send the email?

Re: Emails bouncing back

Mandisa-TT — Thu, 18 Sep 2025 15:10:00 GMT

On the screenshot you have provided shows that it is outlook, can you clear your browsing history or use a different browser and log in using webmail and let me know if you still unable to send the email.

Re: Emails bouncing back

Pash02 — Thu, 18 Sep 2025 15:28:41 GMT

Hi ya

I am using outlook desktop client.

I have just tried using my TT web mail and that's also bounced back.

arrggg

I have sent the same ones from my Gmail email addy and none seem to have bounced back up to now.

Thanks

Re: Emails bouncing back

Mandisa-TT — Thu, 18 Sep 2025 15:33:35 GMT

Since you mentioned that emails sent from Gmail are not bouncing back, try sending a test email from your TalkTalk webmail to a different email address (like your Gmail) to see if it goes through. This can help determine if the issue is specific to Outlook.

Re: Emails bouncing back

Pash02 — Thu, 18 Sep 2025 15:42:21 GMT

Hi ya

I have just sent the exact same e mail from the web mail and my desktop outlook client and both hit my Gmail account.

Thanks

Re: Emails bouncing back

Mandisa-TT — Thu, 18 Sep 2025 15:45:10 GMT

Perfect! Is there anything else I can assist you with?

Re: Emails bouncing back

Pash02 — Thu, 18 Sep 2025 16:10:41 GMT

Hi ya

Its still not solved my issue,

The written content of the two emails were the same that's all.

I Copied and pasted the written content from one of the bounced emails to the two test emails and then sent them from my email client and webmail to my G mail that's all.

Re: Emails bouncing back

Mandisa-TT — Thu, 18 Sep 2025 16:16:49 GMT

I understand @Pash02 In your TalkTalk Mail settings, check if there are any filters or rules that might be affecting outgoing emails. Sometimes, rules can inadvertently block or redirect emails.

Re: Emails bouncing back

Pash02 — Thu, 18 Sep 2025 16:21:34 GMT

Hi Ya how do i do that?

i do have allowed filters but no blocked filters so i don't understand what you mean. sorry.

Re: Emails bouncing back

Mandisa-TT — Thu, 18 Sep 2025 16:50:57 GMT

Thank you for confirming, I will escalate this to my manager for you for case management team to have a log at this for you and they will be able to contact you, I have sent you a private message to confirm your contact details. Please refer and confirm the required details.

Re: Emails bouncing back

Pash02 — Wed, 24 Sep 2025 10:29:50 GMT

Update I am still having major issues with E mails bouncing back and e mails NOT being received!

Please can someone fix this.

Thanks

Re: Emails bouncing back

kanya-TT — Wed, 24 Sep 2025 10:31:46 GMT

Hey there, @Pash02. Prior to this issue, dd you ever receive an email about Migration to Everymail?

Kanya

Re: Emails bouncing back

Pash02 — Wed, 24 Sep 2025 10:48:29 GMT

Hi ya

No to receiving Migration to Everymail.

@Mandisa-TT was arranging someone to call me but no one has ever called me.

Thanks

Re: Emails bouncing back

kanya-TT — Wed, 24 Sep 2025 10:51:19 GMT

Let me check with her on that.

Kanya