topic Re: Unable to send emails Everymail issue in Email

Unable to send emails Everymail issue

Itsjon — Thu, 31 Jul 2025 16:54:27 GMT

I spoke last week on the online chat requesting to link both of my email addresses to my account which I was assured would happen but today I've received a message saying I can no longer send emails and I will loose access to my email account. Can this urgently be sorted

Thanks

Re: Unable to send emails Everymail issue

Philile-TT — Fri, 01 Aug 2025 06:56:12 GMT

@Itsjon Kindly accept my sincere apologies for the inconvenience caused, I understand how stressing this is. I will just look into your account and escalate this for you.

Re: Unable to send emails Everymail issue

Philile-TT — Fri, 01 Aug 2025 07:03:28 GMT

I can see 2 emails on your private notes, is any of the 2 associated with a disconnected account?

Re: Unable to send emails Everymail issue

Itsjon — Fri, 01 Aug 2025 07:13:54 GMT

Hi Phili, none of the two email addresses are associated with a disconnected account. I have an active broadband account and have lost email access to one of the email addresses I've listed in private notes

Re: Unable to send emails Everymail issue

Philile-TT — Fri, 01 Aug 2025 07:28:22 GMT

Did the agent that was assisting you with linking emails advise you that they filling in a form for the emails to be linked?

Re: Unable to send emails Everymail issue

Itsjon — Fri, 01 Aug 2025 07:35:06 GMT

The below is the online conversation I had with Zahid,

[14:00, Jul 18] Zahid: Thanks for the details. Could you please confirm if you are experiencing any issues with the email, such as accessing it or using its features?

[14:01, Jul 18] You: no issues apart from the notification saying i need to subscribe to Everymail by 28th July or I will lose the ability to send emails

[14:02, Jul 18] Zahid: Alright! Please allow me a moment as I update the details and include your email in that.

[14:03, Jul 18] You: thank you, please can you ensure both email addresses are connected to my account

[14:05, Jul 18] Zahid: Certainly, I will ensure this is taken care of. Please allow me a moment.

[14:08, Jul 18] Zahid: Thank you for waiting. I have submitted the details, so you can rest assured that the changes will not be made and you will not be charged for them. Additionally, both of your emails are connected to your account, so you can feel confident about that.

[14:08, Jul 18] Zahid: I have also completed all the documentation on your account regarding this, and it will be recorded in our system. We want to make sure you are being assisted effectively. Don't worry everything will be working fine for you

[14:11, Jul 18] You: Thank you Zahid, would you be able to email this confirmation above to both of my email addresses and will the Everymail notification now disappear?

[14:14, Jul 18] Zahid: Lynn, you can rest assured about this. I apologise, but I can't email you as we don't have access to that. However, you can take a screenshot of the conversation. I've also mentioned all the details on the account, so it will be recorded in the system. You will no longer receive an email notification, but it will take 24 working hours as it takes some time for the team to process this.

Re: Unable to send emails Everymail issue

Philile-TT — Fri, 01 Aug 2025 08:00:40 GMT

Thank you for providing this, I am just going to escalate this for you. Please allow some the team to receive the request and sort it out.

Re: Unable to send emails Everymail issue

Itsjon — Mon, 04 Aug 2025 10:45:09 GMT

Hi Phili,

Do you have an update on when my email access will be resolved as I'm still unable to send emails?

Re: Unable to send emails Everymail issue

Philile-TT — Mon, 04 Aug 2025 11:03:40 GMT

Hi @Itsjon I submitted the escalation on Friday, escalations can take up to 5 working days.

Re: Unable to send emails Everymail issue

Itsjon — Mon, 11 Aug 2025 08:54:57 GMT

Hi Phili,

Do you have any updates on whether this escalated issue has been resolved?

I urgently need to send emails from my talktalk email address.

Re: Unable to send emails Everymail issue

Philile-TT — Mon, 11 Aug 2025 09:27:17 GMT

@Itsjon I will now escalate this further as the john email is not on the account.

Re: Unable to send emails Everymail issue

Itsjon — Tue, 12 Aug 2025 06:53:42 GMT

Hi Phili, according to your colleague Zahid on july 18th both emails addresses were linked to the account so now we are no further along to resolve this issue. How long do I have to wait for this 2nd escalation?

Re: Unable to send emails Everymail issue

Philile-TT — Tue, 12 Aug 2025 06:56:09 GMT

@Itsjon this could have been done just after I have escalated again as it was not yet linked, I will also check your account to confirm.

Re: Unable to send emails Everymail issue

Itsjon — Tue, 12 Aug 2025 07:40:50 GMT

Hi Phili, have you checked my account? and are both email addresses linked to my broadband account now. I've been a broadband customer with talktalk for 10 years. Can you confirm that this issue has been resolved and my email won't be transferred to everymail?

Thanks

Re: Unable to send emails Everymail issue

Philile-TT — Tue, 12 Aug 2025 07:51:29 GMT

@Itsjon it has not been linked. Could you please write your account number on the private notes as I just want to confirm if it the same.

Re: Unable to send emails Everymail issue

Itsjon — Tue, 12 Aug 2025 08:29:22 GMT

Hi Phili, how do I add this to the private notes again? I'm trying to do this on my phone as I'm at work.

Re: Unable to send emails Everymail issue

Philile-TT — Tue, 12 Aug 2025 08:34:57 GMT

It should be under your community profile.

Re: Unable to send emails Everymail issue

Itsjon — Tue, 12 Aug 2025 08:35:33 GMT

Hi Phili, I have now added the account number under the two emails addresses in the private notes

Thanks

Re: Unable to send emails Everymail issue

Itsjon — Tue, 12 Aug 2025 08:36:50 GMT

Hi Phili, I have now added the account number under the two emails addresses in the private notes

Thanks

Re: Unable to send emails Everymail issue

Philile-TT — Tue, 12 Aug 2025 08:43:08 GMT

It does match with the one I am currently looking at. No, it has not yet been linked. The john email is not on the account, I had escalated the issue yesterday which can be attended to within 48 working hours.