topic Re: Please restore access to my emails! in Email

Please restore access to my emails!

GeoffGillman — Fri, 19 Sep 2025 06:17:27 GMT

I am a broadband customer and I have lost access to my emails. Please link my broadband account to my mail account and restore access as it keeps telling me to subscribe and pay for everymail but I have been told this is included for broadband customers (which I am). I have spent countless hours on the phone to customer service and they haven’t done it!

Re: Please restore access to my emails!

mandisa1-TT — Fri, 19 Sep 2025 07:18:26 GMT

Hi there @GeoffGillman . I would love to assist you with your query, as you have an active broadband account with us you do not need to subscribe to Everymail. I will complete a form for you and the back office team will link your emails to your account and your email services should be restored within 48 working hours.

Re: Please restore access to my emails!

mandisa1-TT — Fri, 19 Sep 2025 07:22:28 GMT

Can you please list the email addresses on your private notes.

Re: Please restore access to my emails!

GeoffGillman — Fri, 19 Sep 2025 10:06:48 GMT

Where are my ‘private notes’?

Re: Please restore access to my emails!

mandisa1-TT — Fri, 19 Sep 2025 10:28:22 GMT

You can click on your Avatar and it will take you to your profile, the private notes is at the bottom.

Re: Please restore access to my emails!

GeoffGillman — Fri, 19 Sep 2025 10:43:07 GMT

I have added my email address to private notes. Please restore access to my emails. Thanks

Re: Please restore access to my emails!

mandisa1-TT — Fri, 19 Sep 2025 10:48:17 GMT

Thank you so much @GeoffGillman
Just to confirm you only have 1 talktalk email address?

Re: Please restore access to my emails!

GeoffGillman — Fri, 19 Sep 2025 10:50:41 GMT

Yes that’s correct

Re: Please restore access to my emails!

mandisa1-TT — Fri, 19 Sep 2025 10:52:33 GMT

Thank you for confirming. I have submitted a form for you and our back office team should link the email address to your account. Your email services should be restored in 48 working hours.

Re: Please restore access to my emails!

GeoffGillman — Fri, 19 Sep 2025 11:28:05 GMT

Thank you

Re: Please restore access to my emails!

mandisa1-TT — Fri, 19 Sep 2025 11:51:09 GMT

You are most welcome:)

Re: Please restore access to my emails!

Stewart1ps — Fri, 19 Sep 2025 14:14:32 GMT

This has also happened to me, can you help please

Re: Please restore access to my emails!

mandisa1-TT — Fri, 19 Sep 2025 14:18:51 GMT

Hi there @Stewart1ps. Please start your thread, so we can assist.