topic Re: Please link my email to my broadband account. in Email

Please link my email to my broadband account.

pat&son — Wed, 17 Sep 2025 12:27:57 GMT

have a broadband account but emails are now asking for me to subscribe. have added the email address to private notes in my profile. Had been told by tech support on phone that this would be sorted in 24 hours its now past that and counting. Thanks

Re: Please link my email to my broadband account.

nambuso-TT — Wed, 17 Sep 2025 12:41:33 GMT

Hi there @pat&son. Looking into your account the notes left by an agent yesterday states that you called in to update the registered mobile number for recovery purposes as you wanted to change the password however it is asking for a passcode, and you do not have access to your old mobile number. To update the mobile number will take 24 hours to be updated on the system

Regarding the issue you have today, I will need to submit a webform for you to get your services up and running, as a TalkTalk broadband customer you shouldn't have been affected by this change. Before I fill in the webform for you, I will need you ask you some questions. Just to confirm, Is the sign-up option available when you login to your email account?

Re: Please link my email to my broadband account.

pat&son — Wed, 17 Sep 2025 13:18:30 GMT

Hi nambuso.

when i log into email. It tell me i need to subscribe and takes me to the subscribe page

Re: Please link my email to my broadband account.

nambuso-TT — Wed, 17 Sep 2025 13:19:56 GMT

Okay thanks for confirming, Just to confirm are experiencing feature restrictions (i.e. unable to send an email) in the email account?

Re: Please link my email to my broadband account.

pat&son — Wed, 17 Sep 2025 13:25:52 GMT

hi again it is basically not allowing me in after the login on webmail. On a ipad via mail. It comes up with Cannot get mail. please go to mail account settings

Re: Please link my email to my broadband account.

nambuso-TT — Wed, 17 Sep 2025 13:29:09 GMT

Thank you. I can see that you only added one email address on the private note, just to confirm is it the only email address you have and that you wish for me to link to your active broadband account?

Re: Please link my email to my broadband account.

pat&son — Wed, 17 Sep 2025 13:32:19 GMT

here was another, which has not been used for a while. but for now just link the one listed thankyou

Re: Please link my email to my broadband account.

nambuso-TT — Wed, 17 Sep 2025 13:35:20 GMT

Okay no worries. I have submitted a webform for you to get your emails up and running and this should be resolved in the next 48 working hours.

Re: Please link my email to my broadband account.

nambuso-TT — Wed, 17 Sep 2025 13:36:04 GMT

Just to confirm is there anything else that you would like me to assist you with today?

Re: Please link my email to my broadband account.

pat&son — Wed, 17 Sep 2025 13:40:45 GMT

no , thankyou very much for your help

Re: Please link my email to my broadband account.

Gliwmaeden2 — Wed, 17 Sep 2025 13:46:52 GMT

You are honestly best to get ALL related legacy email addresses linked to your broadband account NOW, @pat&son

Don't do this in a piecemeal fashion as you may store up problems further down the line.

Re: Please link my email to my broadband account.

nambuso-TT — Wed, 17 Sep 2025 13:57:23 GMT

@ Gliwmaeden2 Yes thanks for that, @pat&son for you to avoid any issues in the further, it is best that to get all your emails linked.

Re: Please link my email to my broadband account.

pat&son — Sat, 20 Sep 2025 05:49:07 GMT

morning now been three days and email account is still asking me to subscribe, what can be done

Re: Please link my email to my broadband account.

Gliwmaeden2 — Sat, 20 Sep 2025 06:53:01 GMT

Staff are not back on here before Monday, @pat&son

Did you put ALL the email addresses in Private Notes in the end? You didn't confirm that on here after we mentioned that it was important to have everything together now.

Please confirm that. Staff will respond after the weekend.

Re: Please link my email to my broadband account.

pat&son — Sat, 20 Sep 2025 07:27:17 GMT

thanks for the info. as for the other email . it had not been used for some time. But will try to find out what is was and update

Re: Please link my email to my broadband account.

pat&son — Sat, 20 Sep 2025 08:41:30 GMT

have found the other email address and added

Re: Please link my email to my broadband account.

Gliwmaeden2 — Sat, 20 Sep 2025 08:59:53 GMT

Great, @pat&son .

Staff will confirm when they have processed it all on Monday.

Re: Please link my email to my broadband account.

pat&son — Sat, 20 Sep 2025 11:04:26 GMT

Thanks

Re: Please link my email to my broadband account.

sabelo-TT — Mon, 22 Sep 2025 07:53:50 GMT

@pat&son, is the email address you wish to link to your account added to your community profile?

Re: Please link my email to my broadband account.

pat&son — Mon, 22 Sep 2025 07:57:39 GMT

there are two emails and yes they are listed in my profile