topic Re: Confusion over everymail in Email

Confusion over everymail

stephan3 — Sat, 20 Sep 2025 07:30:53 GMT

Hi,

I'm extremely confused over my talktalk account since it's been moved over to everymail.

I haven't had to pay any money to upgrade my account to keep my email, and only 1 email was sent about everymail taking over from talktalk.

When I am logged into my everymail account I can see any options to pay or see payments, and I'm worried my email will just stop working at some point soon.

Can anyone tell me what's going on?

Re: Confusion over everymail

Gliwmaeden2 — Sat, 20 Sep 2025 08:39:40 GMT

Had you originally paid Mailplus?

If not, had you left Talktalk but just continued to use webmail?

If you still have Broadband with Talktalk, you shouldn't have been moved over anyway.

Which situation is relevant in your case, @stephan3?

Re: Confusion over everymail

kanya-TT — Mon, 22 Sep 2025 09:32:24 GMT

Hey there, @stephan3. From a TalkTalk point, we've transferred all your payment details to Everymail meaning you are now going to deal directly with Everymail with regards to your paying your email bill.

Please visit EveryMail Support (https://everymail.com/support)

Kanya