topic Re: Unable to send emails but can receive in Email

Unable to send emails but can receive

johnh19 — Sat, 20 Sep 2025 13:59:21 GMT

This problem started on 10th September 20.44. Sending another email to someone else at 20.46 was successful. Since then, no sent emails have been successful. This problem is present whether email sent via Mac desktop or iPhone

Re: Unable to send emails but can receive

fr8ys — Sat, 20 Sep 2025 14:10:43 GMT

Have you received an email about subscribing to Everymail or a red banner when logging into webmail?

If so please see here for more details
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M194737
Please post back once you have actioned if you believe your emails require linking.
Thank you.

Re: Unable to send emails but can receive

johnh19 — Sat, 20 Sep 2025 14:46:58 GMT

Have not received the email you described and cannot recollect any red banner appearing

Re: Unable to send emails but can receive

fr8ys — Sat, 20 Sep 2025 14:51:47 GMT

@johnh19

Ok can you still complete you profile and add the email address in the private notes field please so staff can trace your account.

Can you confirm this is happening on all sent mails or just some, i.e. to Gmail and Hotmail only for example.

Link to your profile here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Unable to send emails but can receive

johnh19 — Sat, 20 Sep 2025 15:31:26 GMT

Happening on all emails

Re: Unable to send emails but can receive

fr8ys — Sat, 20 Sep 2025 15:56:10 GMT

@johnh19 just in case your IP address is registering as sending spam, could you try turning off your router for 30 minutes, to establish a new session, and then retesting please?

Re: Unable to send emails but can receive

johnh19 — Sat, 20 Sep 2025 16:18:37 GMT

I will do that.

Re: Unable to send emails but can receive

johnh19 — Sat, 20 Sep 2025 18:59:05 GMT

Router turned off for 1 hour, switched back on and retested by sending an email from my Mac on talktalk.net to my laptop account on gmail.com . Still not registering on my in tray but I checked the spam folder and there it was,

Re: Unable to send emails but can receive

fr8ys — Sat, 20 Sep 2025 19:30:16 GMT

So does that mean it's now working, or will you be sending more messages to others to check?

Some people have mentioned, as you have just done, that mails sent to gmail and hotmail are appearing in recipients spam, so if you find this an issue for you, could you give your experience for support staff to add to those reported.

Thank you.

Re: Unable to send emails but can receive

johnh19 — Sun, 21 Sep 2025 15:37:45 GMT

The problem appears to have disappeared. I switched off the router for a protracted period, had to go for several hours to a prearranged meeting, then sent a test email from my TalkTalk mailbox to my gmail one which went into my inbox, not into junk. It seems to me that previously, the emails sent by me which went into the junk folder of recipients all had gmail addresses. Furthermore, I had noticed that many emails sent to my TalkTalk address over the last few days were being flagged as junk even though they were from genuine senders such as Nature, Halifax Bank, Yorkshire Building Society, etc which have now been flagged as Not Junk by me.

As for now, I am quite happy to see what happens with future emails and will raise the issue again if it reappears. At least I can receive emails and send them, albeit by using different accounts. Many thanks for your help.

Re: Unable to send emails but can receive

fr8ys — Sun, 21 Sep 2025 15:44:11 GMT

@johnh19 , good to know and thanks for confirming all now ok.