topic Re: SENT EMAILS GOING TO SPAM in Email

SENT EMAILS GOING TO SPAM

Flaneuse — Wed, 17 Sep 2025 16:34:10 GMT

I am having the same problem as a recent poster with my emails going to spam from both the talktalk.net addresses I use, and it happens with people with whom I've had email exchanges (sending to and receiving from) in the past and with new recipients. It is obviously not feasible with the latter to ask them to add me to their safe senders list. I'm not getting rejection messages. I am using Outlook as installed on my PC. It started happening a couple of week ago, I think.

Re: SENT EMAILS GOING TO SPAM

mandisa1-TT — Wed, 17 Sep 2025 16:36:40 GMT

Hi there @Flaneuse I am sorry to hear you are experiencing an issue with your email services. Just to confirm does the issue occur when you use webmail?

Re: SENT EMAILS GOING TO SPAM

Flaneuse — Wed, 17 Sep 2025 16:44:17 GMT

I tend not to use webmail except to view received messages so I can't really say. I can try using it to send to recipients I know have had it as spam but I'm not sure whether that would be diagnostic.

Re: SENT EMAILS GOING TO SPAM

Philile-TT — Thu, 18 Sep 2025 07:01:36 GMT

Please try sending a test mail, using webmail and see if it will go to spam.

Re: SENT EMAILS GOING TO SPAM

Flaneuse — Tue, 23 Sep 2025 15:21:06 GMT

It is random, happening with people that I correspond with regularly and/or who are in my contacts one day but not the next. It is not restricted to any recipient domain. It has happened with webmail and with Outlook as installed on my desktop. To say ask recipients to whitelist is only practical if you can email them!

Re: SENT EMAILS GOING TO SPAM

Philile-TT — Wed, 24 Sep 2025 06:52:29 GMT

@Flaneuse so to confirm this does not happen all the time and also not to everyone?

Re: SENT EMAILS GOING TO SPAM

Flaneuse — Wed, 24 Sep 2025 09:42:59 GMT

Correct. As stated clearly in my post, which I quote "It is random, happening with people that I correspond with regularly and/or who are in my contacts one day but not the next. It is not restricted to any recipient domain. It has happened with webmail and with Outlook as installed on my desktop. To say ask recipients to whitelist is only practical if you can email them!"

It happens also with new recipients randomly.

Re: SENT EMAILS GOING TO SPAM

mandisa1-TT — Tue, 30 Sep 2025 07:30:43 GMT

@Flaneuse, I am just checking to see if you are still experiencing the issue with emails going into Spam folder.

Re: SENT EMAILS GOING TO SPAM

Flaneuse — Tue, 30 Sep 2025 14:51:34 GMT

As stated repeatedly, and how many times do I have to confirm this,

It happens also with new recipients randomly.

Re: SENT EMAILS GOING TO SPAM

Flaneuse — Tue, 30 Sep 2025 14:52:16 GMT

Yes.

Re: SENT EMAILS GOING TO SPAM

Mandisa-TT — Mon, 06 Oct 2025 07:11:16 GMT

Hi @Flaneuse I have checked this for you and the previous agent escalated to the Email Team and they are looking into this and once we have an update we will be able to respond on here. I appreciate your patience.