topic Re: Email Forum requesting your emails are linked to your broadband in Email

Email Forum requesting your emails are linked to your broadband

JimRintoul — Wed, 01 Oct 2025 07:10:18 GMT

Please could you link my email account before I lose access.

I've added my legacy email account.

Thank you

Re: Email Forum requesting your emails are linked to your broadband

Philile-TT — Wed, 01 Oct 2025 07:34:03 GMT

Hi there @JimRintoul please advise if you have received communication to sign up to EveryMail?

Re: Email Forum requesting your emails are linked to your broadband

JimRintoul — Wed, 01 Oct 2025 07:57:48 GMT

Yes, when I login it redirect me to subscribe to Everymail

Re: Email Forum requesting your emails are linked to your broadband

JimRintoul — Wed, 01 Oct 2025 08:09:16 GMT

I've added my legacy email address to my profile as instructed.

Re: Email Forum requesting your emails are linked to your broadband

Philile-TT — Wed, 01 Oct 2025 08:10:05 GMT

@JimRintoul I need to submit an escalation to have the email linked, I will need you to answer a few questions for me. Do you have a disconnected account with TalkTalk?

Re: Email Forum requesting your emails are linked to your broadband

JimRintoul — Wed, 01 Oct 2025 09:31:29 GMT

Yes, I had to use a new email account to register with talktalk when i rejoined. So there is the registered account starting alan***

and the old legacy account which I have added to my profile starting ja**

This account is needed for utility bills etc so I'm stuck atm.

Thank you

Re: Email Forum requesting your emails are linked to your broadband

Philile-TT — Wed, 01 Oct 2025 09:44:49 GMT

The old account has the same post code?

Re: Email Forum requesting your emails are linked to your broadband

JimRintoul — Wed, 01 Oct 2025 09:57:18 GMT

Yes

Re: Email Forum requesting your emails are linked to your broadband

Philile-TT — Wed, 01 Oct 2025 10:20:27 GMT

Okay, thank you. You are unable to use your emails, correct?

Re: Email Forum requesting your emails are linked to your broadband

JimRintoul — Wed, 01 Oct 2025 10:30:14 GMT

That's correct.

When I try an login into my email via the webmail it redirects to subscribe to Everymail as I have already posted.

Could you please link the legacy email account in my profile so that I can continue to use it as I am a paying talktalk customer with an account with you.

Thank you

Re: Email Forum requesting your emails are linked to your broadband

Philile-TT — Wed, 01 Oct 2025 10:35:57 GMT

Thank you for the information I have submitted the escalation. please note this request will be completed within 48 hours of the working days only (Monday to Friday) as hours are not counted over weekends. Depending on their availability it may take 72 working hours.

Re: Email Forum requesting your emails are linked to your broadband

JimRintoul — Wed, 01 Oct 2025 10:37:03 GMT

Thank you

Re: Email Forum requesting your emails are linked to your broadband

Philile-TT — Wed, 01 Oct 2025 10:41:26 GMT

You are welcome.

Re: Email Forum requesting your emails are linked to your broadband

Cliffyb — Sun, 05 Oct 2025 19:20:28 GMT

Could you link my email to my account please. I cannot access anything. I have added my addresses.

Re: Email Forum requesting your emails are linked to your broadband

Gliwmaeden2 — Sun, 05 Oct 2025 19:38:09 GMT

@Cliffyb,

This cannot be done on someone else's thread.

Please return to the message board and click on start a topic to begin your own.

It's very important to do this to avoid any confusion for customers and staff in the replies.