cannot send or receive emails on outlook

Patann — Thu, 02 Oct 2025 11:49:21 GMT

For the last month I have not received and cannot send emails on Outlook, but ok on Webmail and Android phone. Settings are correct. What else can I try?

Re: cannot send or receive emails on outlook

Mandisa-TT — Thu, 02 Oct 2025 11:52:22 GMT

Hi @Patann I'm glad to hear that you are able to send email when using TalkTalk webmail, we are unable to run checks when using a 3rd party however, you can try;

Disable Add-ins

Sometimes, third-party add-ins can interfere with Outlook's functionality. Disable any unnecessary add-ins:
- Go to File > Options > Add-ins.
- At the bottom, select COM Add-ins and click Go.
- Uncheck any add-ins you don’t need and restart Outlook.

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cannot send or receive emails on outlook

Re: cannot send or receive emails on outlook