topic Re: Lost emails in Email

Lost emails

jazzclt — Sun, 28 Sep 2025 07:26:27 GMT

My webmail now holds only about 22 emails. I had well over a thousand on TalkTalk's server. This is very serious as I run a band and I often need to check old gigs. Can I get them back?

Re: Lost emails

Philile-TT — Tue, 30 Sep 2025 08:14:14 GMT

@jazzclt please check your settings to see if you did not allow old emails to be automatically deleted.

Re: Lost emails

jazzclt — Tue, 30 Sep 2025 16:20:29 GMT

Thanks for your reply. Yes I have checked the Webmail settings and also the Thunderbird settings. All seems to be correct.

Re: Lost emails

Philile-TT — Wed, 01 Oct 2025 07:16:27 GMT

@jazzclt please use the search bar and search one email address that has also sent you a message previously which is now missing to see if the old emails will not show.

Re: Lost emails

jazzclt — Wed, 01 Oct 2025 08:21:57 GMT

I have just tried this and no, old emails from a recent sender do not appear.

Re: Lost emails

Philile-TT — Thu, 02 Oct 2025 08:33:37 GMT

@jazzclt I need to know what device are you using when accessing your email?

Re: Lost emails

jazzclt — Thu, 02 Oct 2025 11:03:24 GMT

I have forwarding set up so that emails are sent to my gmail account but a copy is saved on the TalkTalk account. I never set the account to automatically delete emails. You asked: I need to know what device are you using when accessing your email? I use Thunderbird on my Windows 11 PC normally but I check with Webmail, as well, fairly often. I have checked the settings on Webmail.

Re: Lost emails

Philile-TT — Thu, 02 Oct 2025 11:22:37 GMT

@jazzclt I will need you to please clarify this for me, you have logged in using webmail and some of your emails are missing? remember @jazzclt we are unable to diagnose if there is an issue with a third-party system (mail client).

Re: Lost emails

jazzclt — Thu, 02 Oct 2025 11:28:58 GMT

Yes that is correct. I now have less than 30 emails whereas a few weeks ago I had thousands. I relied on these for looking up historical gigs as I run a band.

Re: Lost emails

Philile-TT — Thu, 02 Oct 2025 11:34:06 GMT

So, to answer the question that I have asked above you access your emails using a PC?

Re: Lost emails

jazzclt — Thu, 02 Oct 2025 12:09:01 GMT

I usually access emails on my PC but I check webmail often to make sure no useful emails are judged scam by your system. I also use an iPad and an iPhone to access emails.

Re: Lost emails

Philile-TT — Thu, 02 Oct 2025 12:10:36 GMT

@jazzclt Could you please tell me the last part of your email address? This is the section after the @ symbol.

Re: Lost emails

jazzclt — Thu, 02 Oct 2025 12:13:23 GMT

talktalk.net

Re: Lost emails

Philile-TT — Thu, 02 Oct 2025 12:16:21 GMT

Are you able to access your TalkTalk email account through https://apps.talktalk.co.uk/appsuite/?

Re: Lost emails

Gliwmaeden2 — Thu, 02 Oct 2025 12:28:39 GMT

@jazzclt, this seems to happen very occasionally with some Talktalk email accounts.

Talktalk always recommends that you back up important emails yourself, because once they are gone from webmail, they are gone altogether, if also not to be found in the bin. They cannot then be retrieved.

People you fixed gigs with may have kept copies?

Re: Lost emails

jazzclt — Thu, 02 Oct 2025 12:51:01 GMT

Yes I can - on my iPad. But there are only 35 emails there.

Re: Lost emails

jazzclt — Thu, 02 Oct 2025 12:54:07 GMT

Thanks for your interest. The annoying thing is I use Dropbox to back up everything but there is a time limit of 28 days, I think, to get back deleted files and partly because of my holiday I have missed the opportunity. I have now paid extra and I get 12 months.

Re: Lost emails

Philile-TT — Thu, 02 Oct 2025 13:21:47 GMT

Have you tried to set up an alternative email program or App on any device about the same time you noticed emails were missing?

Re: Lost emails

jazzclt — Thu, 02 Oct 2025 15:12:15 GMT

No I haven't. Just a thought: could it be when TalkTalk subcontracted the email service?

Re: Lost emails

Philile-TT — Thu, 02 Oct 2025 15:30:00 GMT

No, you are still with TalkTalk you should not be affected.