topic incoming webmail not showing in Inbox in Email

incoming webmail not showing in Inbox

jncape — Fri, 03 Oct 2025 18:23:41 GMT

No new emails are showing in my Inbox but I can find them if I search for the sender's email address. I appear to have received no emails since 26 Sep but they are all there if I search for them. How do I fix this?

Re: incoming webmail not showing in Inbox

Gliwmaeden2 — Fri, 03 Oct 2025 18:55:36 GMT

Strange new development, @jncape, but I am sorry, there won't be a response from staff before Monday.

Meanwhile, could you possibly post back on your previous topic:

https://community.talktalk.co.uk/t5/Email/My-email-has-been-hacked-and-incoming-emails-are-being/td-p/3132733

Just helpful to know if that's all sorted?

Re: incoming webmail not showing in Inbox

nameunknown_ — Fri, 03 Oct 2025 19:49:25 GMT

@jncape

Your other topic mentions being hacked. Have you checked whether the hacker has set up any rules?

To check, click on gearwheel (top right of webmail) -> All settings -> Mail -> Rules.

Re: incoming webmail not showing in Inbox

Gliwmaeden2 — Sat, 04 Oct 2025 08:48:30 GMT

Thanks for posting back on the other topic - so the issue was connected with the hack.

Do you want to mark this thread as resolved, @jncape?

Re: incoming webmail not showing in Inbox

Mandisa-TT — Mon, 06 Oct 2025 08:05:08 GMT

Hi @jncape let us know if you still require assistance.