topic Re: email in Email

email

markd5 — Sat, 04 Oct 2025 13:21:17 GMT

Could you please link my email addresses to my broadband account.

Many thanks

Re: email

fr8ys — Sat, 04 Oct 2025 13:35:41 GMT

Thanks for starting your own thread @markd5 but can you please confirm if you've had emails regarding subscribing to Everymail and have a red banner when accessing Webmail.

Please see here for more details
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M194737
Please post back once you have actioned if you believe your emails require linking.
Thank you.

Re: email

markd5 — Sat, 04 Oct 2025 13:59:32 GMT

yes i have updated my profile with acc number and email address

Re: email

fr8ys — Sat, 04 Oct 2025 15:54:04 GMT

@markd5 and have you received the emails to subscribed and see a red banner in Webmail?

Re: email

markd5 — Sat, 04 Oct 2025 16:18:44 GMT

not sure and i cant login to email to check

Re: email

fr8ys — Sat, 04 Oct 2025 19:43:32 GMT

Sorry to ask, so is your issue that you can't log in and use your email, or that your email needs linking?

Have you forgotten your password?

Have your tried resetting this? Do you have a recovery email address or phone number?

It sounds like there is more at play here so if you outline all the issues you are facing and any steps you have tried to rectify this support staff will pick this up next week for

Re: email

markd5 — Sat, 04 Oct 2025 20:08:32 GMT

i tried logging in says incorrect password, tried forgot password but just keeps whirling so cant enter any details . 1 did the call box chat yesterday (friday) they said they would reset for me and send link to my alternative email and my mobile . but not had anything

Re: email

mandisa1-TT — Mon, 06 Oct 2025 08:19:05 GMT

Hi there @markd5 Looking into your account a recovery details form was completed for you on the 3rd of October 2025 and to please try and reset your password after 24 working hours. Please allow 1 working day for the request to be processed.