topic Re: Request to link my email addresses to my broadband account in Email

Request to link my email addresses to my broadband account

Capstick1 — Mon, 06 Oct 2025 22:48:36 GMT

I have been a talktalk customer for a number of years, and continue to be one.

I have 4 email addresses linked to my talktalk account.

Today I went online but cannot locate the Mailbox Manager tab to confirm that they are still attached to my account.

Could you please ensure that my 4 email addresses are linked to my broadband account.

I have listed my emails in the private notes section of my profile.

Many thanks

Re: Request to link my email addresses to my broadband account

Philile-TT — Tue, 07 Oct 2025 07:12:31 GMT

Hi there @Capstick1 did you receive communication to sign up to EveryMail?

Re: Request to link my email addresses to my broadband account

Capstick1 — Tue, 07 Oct 2025 07:54:47 GMT

I have not

But as an ongoing TalkTalk broadband customer, my email accounts should remain attached to my broadband account and I should not need one

When I log on to my main ADMIN account I cannot see the Mailbox Manager and so cannot ascertain whether my emails are still attached to the account

Re: Request to link my email addresses to my broadband account

Philile-TT — Tue, 07 Oct 2025 07:57:02 GMT

@Capstick1 please note that the questions I am asking are relevant to the escalation that I need to raise. Is there a red banner that is advising you to sign up to EveryMail?

Re: Request to link my email addresses to my broadband account

Capstick1 — Tue, 07 Oct 2025 08:05:22 GMT

No there is not

Re: Request to link my email addresses to my broadband account

Philile-TT — Tue, 07 Oct 2025 08:12:55 GMT

@Capstick1 Are you able to utilize your emails or there are restrictions?

Re: Request to link my email addresses to my broadband account

Capstick1 — Tue, 07 Oct 2025 08:21:07 GMT

I can use the emails

But there have been some issues with the email yesterday and today that starts thecap... I am getting an intermitent "server unreachable" message on that - not sure if that is related or a separate issue?

Re: Request to link my email addresses to my broadband account

Philile-TT — Tue, 07 Oct 2025 08:25:24 GMT

@Capstick1 I have checked your account, all 4 emails are linked to the account and there is an incident that is reported regarding the webmail latency. You can keep track on the status using the link below.

Service Status | TalkTalk Help & Support

Re: Request to link my email addresses to my broadband account

Capstick1 — Tue, 07 Oct 2025 08:36:58 GMT

Thank you, it is reassuring to hear that the 4 accounts are still linked o my account.

So, I have one remaining query.

The TalkTalk information says I should have access to a Mailbox Manager, so that I can see/add/delete/manage my emails.

It should appear as an option in my admin email (the one starting w-mc...) I cannot find it.

Where is it?

Re: Request to link my email addresses to my broadband account

Philile-TT — Tue, 07 Oct 2025 08:39:54 GMT

@Capstick1 Mailbox manager is currently not available due to the transitions that are currently happening with the emails.

Re: Request to link my email addresses to my broadband account

Capstick1 — Tue, 07 Oct 2025 08:40:57 GMT

Okay, thank you, presumably it will appear when things settle down?

Re: Request to link my email addresses to my broadband account

Philile-TT — Tue, 07 Oct 2025 08:43:09 GMT

You can say so, I cannot confirm when though.

Re: Request to link my email addresses to my broadband account

Capstick1 — Tue, 07 Oct 2025 08:46:13 GMT

I understand

For now it is enough to know that the 4 emails are still linked to my account

Thank you for your help today

Re: Request to link my email addresses to my broadband account

Philile-TT — Tue, 07 Oct 2025 08:47:48 GMT

@Capstick1 you are most welcome, you have yourself a good day. Cheers.