topic Re: Unable to access webmail in Email

Unable to access webmail

jbuchanangb — Tue, 07 Oct 2025 08:44:59 GMT

After a long time trying, I received the following error

Webmail login failure

I am able to access my email via IMAP, but wanted to access webmail to mark several items as spam.

About 10 minutes later I was able to access the webmail, marked several items as spam, and reported one TalkTalk phishing email. Case may be closed.

Re: Unable to access webmail

Gliwmaeden2 — Tue, 07 Oct 2025 08:56:33 GMT

Somewhere I saw mention that there's a latency problem with the webmail access, @jbuchanangb , so, yes, it's not just you.

Re: Unable to access webmail

jbuchanangb — Tue, 07 Oct 2025 09:18:02 GMT

There was nothing on the Service Status Dashboard, because I checked at the time, and there was a definite error condition, so I took a screenshot and reported it. I don't usually use webmail, but there was a spate of Spam in my inbox, and I naively imagine that reporting it in the webmail interface might make some difference. I am also appalled that I am getting TalkTalk phishing emails coming at me from (presumably fake) Everymail addresses.

Re: Unable to access webmail

siphosethu-TT — Tue, 07 Oct 2025 09:44:40 GMT

Hi there @jbuchanangb, can you please share a screenshot of the email you received from ever mail. Thanks

Re: Unable to access webmail

Gliwmaeden2 — Tue, 07 Oct 2025 09:47:47 GMT

@jbuchanangb yes, I checked on Service Status Dashboard when I saw staff mention that they were aware of an issue, but nothing had been posted on there. I don't find the Dashboard particularly useful - it's not nimble.....

Re: Unable to access webmail

jbuchanangb — Tue, 07 Oct 2025 09:53:03 GMT

Here is the top half of the thing.

I have separately reported this to phishing@talktalk.co.uk

This is the second phishing email I have received from an Everymail address.

Re: Unable to access webmail

siphosethu-TT — Tue, 07 Oct 2025 10:10:02 GMT

There seems to be an outage in regard to the email issue, I'll list the areas below. I'll investigate the phishing email matter and get back to you okay. Thanks

Re: Unable to access webmail

jbuchanangb — Tue, 07 Oct 2025 10:13:52 GMT

I notice another thread has started about phishing emails from Everymail domain. I'll leave it with you.

Re: Unable to access webmail

siphosethu-TT — Tue, 07 Oct 2025 10:16:53 GMT

The areas affected are:

Northern Ireland

Highlands and islands

West central Scotland

Re: Unable to access webmail

siphosethu-TT — Tue, 07 Oct 2025 10:17:24 GMT

I'll get back to you. Thanks

Re: Unable to access webmail

Gliwmaeden2 — Tue, 07 Oct 2025 11:50:23 GMT

The service status notice is only covering Broadband Services, not Email issues in these locations.

We really need to see an alert under the email category too in Service Status Dashboard.

Re: Unable to access webmail

siphosethu-TT — Tue, 07 Oct 2025 12:17:47 GMT

Please try using the following link: Using TalkTalk Webmail - TalkTalk Help & Support

If that doesn't work, please get back to me so we can run checks on this. Thanks