topic Re: email access in Email

email access

Donny — Tue, 07 Oct 2025 08:44:33 GMT

Problems last two days with access to email. Internet working ok. But email message comes back as server unavailable.

Re: email access

davidl1 — Tue, 07 Oct 2025 09:03:37 GMT

Seems to be an issue at the moment, Thunderbird email client is working fine but not webmail takes ages to load or doesn't !

Re: email access

siphosethu-TT — Tue, 07 Oct 2025 09:04:56 GMT

H there @Donny, I'll have it looked into to confirm if we have any outages. Thanks

Re: email access

Donny — Tue, 07 Oct 2025 09:14:36 GMT

Hi David, yes same issue. Says server not reachable. Then i get into my inbox but on trying to open any folders, I get the same server unreachable message. I downloaded thunderbird to see if any issues. And it is working ok. So looks like a talktalk issue only. As Thunderbrd is downloading from tal;ktalk server with no issues.

Re: email access

Donny — Tue, 07 Oct 2025 09:15:39 GMT

Thank you. siphosethu-TT

Re: email access

davidl1 — Tue, 07 Oct 2025 09:22:25 GMT

Sort of good to know we are all in the same boat !

Re: email access

broke_again — Tue, 07 Oct 2025 09:35:02 GMT

Seems to be sinking?

Re: email access

Donny — Tue, 07 Oct 2025 09:39:04 GMT

First time since talktalk started when i joined that i have had an issue with webmail. So on the whole quite good service. I thought it might be associated with the storms we have had over the last few days. But looks like a TalkTalk software issue? As Thunderbird quite happily downloading from TalkTalk server.

Re: email access

siphosethu-TT — Tue, 07 Oct 2025 10:01:50 GMT

Hi again, thank you for your patience. I've just checked, and it seems like we do have an outage currently due to storms. Thanks

Re: email access

siphosethu-TT — Tue, 07 Oct 2025 10:02:57 GMT

I'll keep checking and confirm the rest of the information once I have it. Thanks

Re: email access

siphosethu-TT — Tue, 07 Oct 2025 10:04:48 GMT

But the areas are:

Northern Ireland

Highlands and islands

West central Scotland

Re: email access

Donny — Tue, 07 Oct 2025 10:21:07 GMT

Yep, that's me. West Central Scotland.

Re: email access

siphosethu-TT — Tue, 07 Oct 2025 10:38:24 GMT

I'm really sorry about the effect this must be having on you, I'll provide updates as soon as I have them. Thanks

Re: email access

Donny — Wed, 08 Oct 2025 14:43:04 GMT

Is there any update on email issues as yet. I have been using it today, but it is still having intermitent problems. i.e. sits in outbox for a long time before sending. Having used other actions today to enter websites, it looks like the email issue may not be just an email issue. Red alarm circle coming on screen with you cannot use at present, then immediatley i can access. This makes you think it is a false page looking to gather information. In summary, i think thete is a larger issue with talktalk systems than just the emil system. Well worth a cyber security check methinks.

Re: email access

siphosethu-TT — Thu, 09 Oct 2025 10:04:26 GMT

Hi there @Donny, I had this escalated I just need to run checks with you at the mean time. As you have mentioned you unable to access other websites as well, will have to investigate a bit more. Please confirm if your internet is working fine. Thanks

Re: email access

Donny — Thu, 09 Oct 2025 10:42:41 GMT

Internet working fine. Most of email back to normal, just slow in sending from outbox. Most websites now accessible. Main one was banking website where I would expect any hackers to try and access. Something just does not seem right. And it appears to tie in with the moves to every mail. I am not affected by having to move, but suspicious that issues around email, certain websites and the unwanted ads which are appearing have all been in the last week or so. It would make sense to check security certs of any third parties being used by TT.

Re: email access

siphosethu-TT — Thu, 09 Oct 2025 10:47:56 GMT

I'm glad everything is working now, please clear browser history and cache. Thanks

Re: email access

Donny — Thu, 09 Oct 2025 11:12:28 GMT

Browsing history and cache are cleared weekly. That was definitely not the issue with my problems.

Re: email access

Donny — Thu, 09 Oct 2025 11:22:28 GMT

Have been made aware of an alleged data breach in January 2025 and of the problems with migration to every mail. So not unreasonable to suspect that the migration issue has not been resolved. And that it could be causing a few of the issues on the email board.

Re: email access

siphosethu-TT — Thu, 09 Oct 2025 11:39:29 GMT

That's great, I'll have it investigated. Let's hope the emails will run normally as they should in no time, besides that is there anything else I can do for you? Thanks