topic Price increas in Email

Price increas

Shannon-love — Mon, 13 Oct 2025 08:29:47 GMT

Dear Sir/Madam,

I’ve noticed that the price of my broadband has increased since I first joined TalkTalk. As the cost is becoming quite high, I’m exploring more affordable options, and I’ve seen other providers offering cheaper deals.

Before making any decisions, I wanted to see if there’s anything you can do to offer a more competitive price or package to retain me as a customer.

I look forward to hearing from you.

Kind regards,
Shannon Love

Re: Price increas

fr8ys — Mon, 13 Oct 2025 09:49:30 GMT

Normally the best route for better deals is to phone the loyalty team, if you are out of contract.

If you are still in contract then please note if you leave there will be a penalty fee.

Staff here may also be able to help, but I'm not sure they have the same deals as the loyalty team.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Or,

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Price increas

siphosethu-TT — Mon, 13 Oct 2025 09:53:53 GMT

Hi there @Shannon-love, I'll need you to contact our better value team so they can look for better offers available to you. Please give them a ring and they should have something they can offer you. Thanks

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed