topic Re: Inbox has not updated since 11/9/25 in Email

Inbox has not updated since 11/9/25

Gonecha — Mon, 13 Oct 2025 17:38:45 GMT

Please can you check why I am not receiving emails. I can send them though.

Re: Inbox has not updated since 11/9/25

fr8ys — Mon, 13 Oct 2025 18:03:15 GMT

Are you using WebMail or a third party progrrsuch as Thunderbird or Outlook.

If not using Webmail can you try signing in there and see if mail is there please?

If so, then in your email client, I suggest you check your settings and if they seem correct then try deleting your account and then add it again as it may have become corrupted.

If you use Webmail, then please add the affected email address in your private notes section of your profile (see later).

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Inbox has not updated since 11/9/25

mandisa1-TT — Tue, 14 Oct 2025 07:29:32 GMT

Thank you so much for the support @fr8ys

Hi there @Gonecha Kindly try the steps advice provided by @fr8ys and should the issue still not be resolved, let us know and we will assist you further.

Re: Inbox has not updated since 11/9/25

Gliwmaeden2 — Tue, 14 Oct 2025 07:37:31 GMT

@Gonecha also check that your inbox is not simply full.

@mandisa1-TT what are the storage limits?

Re: Inbox has not updated since 11/9/25

mandisa1-TT — Tue, 14 Oct 2025 07:53:05 GMT

@Gliwmaeden2 10240.00 MB

Re: Inbox has not updated since 11/9/25

mandisa1-TT — Tue, 14 Oct 2025 07:56:21 GMT

Please refer to the following article to check your storage quota, TalkTalk Mail (webmail) Storage Quota | Knowledge (talktalkgroup.com)