topic Talktalk.net emails to Gmail accounts being returned as spam in Email

Talktalk.net emails to Gmail accounts being returned as spam

Spunx77 — Tue, 14 Oct 2025 15:43:52 GMT

Over the last month emails being sent to Google email addresses from both of my talk talk email adresses are being returned with the following example message.

The email was a simple confirmation of a t shirt size from my Badminton Club

>: host aspmx.l.google.com[142.250.153.27] said:

550-5.7.1 [153.92.124.205 12] Gmail has detected that this message is

550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to

Gmail, 550-5.7.1 this message has been blocked. For more information, go to

550 5.7.1 https://support.google.com/mail/?p=UnsolicitedMessageError

a640c23a62f3a-b3546b3d286si425264166b.987 - gsmtp (in reply to end of DATA

command)

I have no problem sending from my tiscali email address

What do I need to do to fix this?

Thanks

Re: Talktalk.net emails to Gmail accounts being returned as spam

fr8ys — Tue, 14 Oct 2025 19:27:25 GMT

Issues with Gmail and Hotmail emails going to spam, both sent and received is an issue TalkTalk are aware of.

It has been referred to the backroom technical team to investigate and when staff return tomorrow I'm sure your incident will be added to the known issues.

Re: Talktalk.net emails to Gmail accounts being returned as spam

mandisa1-TT — Wed, 15 Oct 2025 07:34:08 GMT

Thank you so much for the support @fr8ys

Hi there @Spunx77 I i will be closing this thread, please post to your initial post, i have responded.

Re: Talktalk.net emails to Gmail accounts being returned as spam

jmdor — Sun, 07 Dec 2025 15:13:04 GMT

Just to add to the above, I have to send group emails to my choir members and have those issues with gmail as well. But sometimes they go through and sometimes not, which is almost worse! Today someone drove to an event that had been cancelled.

Just posting it as hoping the tech team will respond if enough of us mention it.

Re: Talktalk.net emails to Gmail accounts being returned as spam

fr8ys — Sun, 07 Dec 2025 15:15:28 GMT

@jmdor Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.

It also helps TalkTalk establish how many users are affected.

To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Re: Talktalk.net emails to Gmail accounts being returned as spam

jmdor — Sun, 07 Dec 2025 15:18:02 GMT

OK - thanks. Didn't realise that.

Re: Talktalk.net emails to Gmail accounts being returned as spam

siphosethu-TT — Mon, 08 Dec 2025 07:28:05 GMT

Hi there @Spunx77, please confirm if you are using webmail to access your emails whenever this happens.

Re: Talktalk.net emails to Gmail accounts being returned as spam

jmdor — Mon, 08 Dec 2025 09:45:41 GMT

No, I am using Thunderbird.

Re: Talktalk.net emails to Gmail accounts being returned as spam

siphosethu-TT — Mon, 08 Dec 2025 10:03:20 GMT

There was a known issue with thunderbird, so I'll need you to try testing using webmail to see if it goes through normally. Thanks

Re: Talktalk.net emails to Gmail accounts being returned as spam

Spunx77 — Mon, 08 Dec 2025 16:42:42 GMT

Hi - I use Outlook classic to send my emails which all end up in recipients junkmail whether from my Tiscali or Talk Talk email adresses.

Re: Talktalk.net emails to Gmail accounts being returned as spam

siphosethu-TT — Mon, 08 Dec 2025 16:44:36 GMT

Hi there @Spunx77, please start a new thread so we're able to assist you. Thanks

Re: Talktalk.net emails to Gmail accounts being returned as spam

fr8ys — Mon, 08 Dec 2025 16:48:20 GMT

@siphosethu-TT this is @Spunx77 thread.

Re: Talktalk.net emails to Gmail accounts being returned as spam

siphosethu-TT — Mon, 08 Dec 2025 16:50:28 GMT

Thank you @fr8ys, @Spunx77 please confirm if you've tried using webmail.

Re: Talktalk.net emails to Gmail accounts being returned as spam

Spunx77 — Mon, 08 Dec 2025 17:09:19 GMT

I have just tried it and it goes straight to spam

Re: Talktalk.net emails to Gmail accounts being returned as spam

nambuso-TT — Tue, 09 Dec 2025 07:09:33 GMT

Hi there @Spunx77 this happens to all the gmail accounts?