topic Re: do you have to pay for email if a talktalk broadband user in Email

do you have to pay for email if a talktalk broadband user

pat&son — Wed, 15 Oct 2025 10:57:16 GMT

maybe i being stupid, but had been lead to believe that the email was still free if you have a broadband account with Talktalk.

But when i go to login it says that you now have to upgrade and pay for everymail . Yet in help files it says its free.

Have posted about getting mail sorted under heading "Please link my email to my broadband account" back in september. have been told it would be sorted in 48hrs 4 times now.(including phoning them)

any help would be appreciated.

Re: do you have to pay for email if a talktalk broadband user

Mandisa-TT — Wed, 15 Oct 2025 11:01:48 GMT

Hi @pat&son I understand your frustration, and I assure you that you’re not being stupid—it’s a confusing situation. To clarify, TalkTalk email accounts should indeed remain free for customers with an active broadband account. If you're encountering a request to upgrade to Everymail, that's not the experience we want for you.

It sounds like there may have been a misunderstanding or a technical issue affecting your account. I can look into your situation regarding linking your email to your broadband account and escalate it to ensure it gets resolved promptly. Do you have any restrictions on your emails at the moment?

Re: do you have to pay for email if a talktalk broadband user

pat&son — Wed, 15 Oct 2025 11:13:39 GMT

not sure what you mean by restrictions. But not able to access via webmail or imap. When access webmail it gives me the deletion notice and telling me to subscribe. Login to mail manager and it tells me to upgrade. hope this helps.

Re: do you have to pay for email if a talktalk broadband user

Mandisa-TT — Wed, 15 Oct 2025 11:16:19 GMT

@pat&son just to confirm you are unable to use your emails at the moment because when you try to access it, it brings you to a page to subscribe to every mail?

Please provide a screenshot.

Re: do you have to pay for email if a talktalk broadband user

pat&son — Wed, 15 Oct 2025 11:32:13 GMT

yes in webmail i login and it initially opens the email window and then a window pops up with the deletion notice

Re: do you have to pay for email if a talktalk broadband user

Mandisa-TT — Wed, 15 Oct 2025 11:34:21 GMT

Thank you for confirming, please provide a screenshot.

Re: do you have to pay for email if a talktalk broadband user

pat&son — Wed, 15 Oct 2025 11:47:31 GMT

Have attached a couple of screen shots. one is when i login to mail manager. the other when i login to webmail. Aftr about 30 seconds it defaults to the mail manager subcription page

Re: do you have to pay for email if a talktalk broadband user

Mandisa-TT — Wed, 15 Oct 2025 11:54:36 GMT

@pat&son Thank you for the information! I've accessed your account and can confirm that you have an active broadband service, so you do not need to subscribe to Everymail, and your email services should remain free.

Regarding your profile's private note, you’ve only provided two email addresses. Could you please confirm if these are your only TalkTalk email addresses? Also, double-check for any errors, as I'll be copying and pasting them as they are when escalating.

Re: do you have to pay for email if a talktalk broadband user

pat&son — Wed, 15 Oct 2025 12:06:20 GMT

there are only two addresses and have checked the email addresses, and there was a mistake in one it was missing an i . This has been now corrected. (my fault)

Re: do you have to pay for email if a talktalk broadband user

Mandisa-TT — Wed, 15 Oct 2025 12:35:18 GMT

@pat&son Thank you so much for correcting the error. I've escalated this for you, and your request will be completed within 48 hours on working days (Monday to Friday), as weekends are not counted. The escalation team won't reach out to me once they've addressed your case, but I will follow up with you on Monday.

Re: do you have to pay for email if a talktalk broadband user

pat&son — Wed, 15 Oct 2025 12:20:15 GMT

Thankyou

Re: do you have to pay for email if a talktalk broadband user

Mandisa-TT — Wed, 15 Oct 2025 12:24:51 GMT

You're welcome! We'll discuss your case further on Monday. If you have any additional questions or need assistance in the meantime, don't hesitate to reach out!

Re: do you have to pay for email if a talktalk broadband user

pat&son — Tue, 21 Oct 2025 10:38:45 GMT

just to let you know all seems to be working . Thanks for your help

Re: do you have to pay for email if a talktalk broadband user

Mandisa-TT — Tue, 21 Oct 2025 10:42:12 GMT

Thank you for reaching out to let me know that everything is working smoothly now! I apologize for not following up yesterday as planned, but I truly appreciate your patience.

If you encounter any further issues or have any questions, please don’t hesitate to contact me. I'm here to help!