topic Re: Linking TalkTalk Webmail to broadband account in Email

Linking TalkTalk Webmail to broadband account

HugAvoider — Sat, 30 Aug 2025 14:42:26 GMT

Hi, Can you please attach my talktalk webmail to my broadband account please?

Re: Linking TalkTalk Webmail to broadband account

fr8ys — Sat, 30 Aug 2025 15:46:29 GMT

Have you followed the guidance hete?

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Linking TalkTalk Webmail to broadband account

HugAvoider — Sat, 30 Aug 2025 15:52:52 GMT

Yes, I have filled in the required information in my profile.

Re: Linking TalkTalk Webmail to broadband account

sabelo-TT — Mon, 01 Sep 2025 07:34:27 GMT

@HugAvoider, thank you for updating your profile as I have escalated this matter to our email team on your behalf. Further communication will occur once this has been resolved.

Re: Linking TalkTalk Webmail to broadband account

HugAvoider — Fri, 26 Sep 2025 11:15:00 GMT

@sabelo-TT Has there been any movement on this? I have logged onto my webmail and it says it will be deleted at the end of next month.

Re: Linking TalkTalk Webmail to broadband account

kanya-TT — Fri, 26 Sep 2025 11:27:58 GMT

Hey there, @HugAvoider. Let us check if the escalation was successful. Kanya

Re: Linking TalkTalk Webmail to broadband account

HugAvoider — Sat, 18 Oct 2025 08:56:11 GMT

Hi Kanya,

I am still getting the message that my account will be deleted at the end of the month. Can you please resolve this as soon as possible?

Re: Linking TalkTalk Webmail to broadband account

fr8ys — Sat, 18 Oct 2025 09:49:50 GMT

@HugAvoider I've escalated this for but staff are not back until Monday.

If you've not heard by Wednesday please post back and I'll escalate again.

Re: Linking TalkTalk Webmail to broadband account

nambuso-TT — Mon, 20 Oct 2025 08:10:51 GMT

Hi there @HugAvoider. I am very sorry to hear this. Did you receive any communication from us about your email account being migrated to Everymail?

Is the sign-up option available when you login to your email account?

Are you experiencing feature restrictions (i.e. unable to send an email) in the email account?

Re: Linking TalkTalk Webmail to broadband account

HugAvoider — Mon, 20 Oct 2025 20:19:31 GMT

I did not receive any information about the migration to Everymail
There is a screen that pops up when i log in asking me to subscribe for £15 a month
The webmail logs me out within 30 seconds of logging in, so cannot attempt to send emails from the account

Re: Linking TalkTalk Webmail to broadband account

Gliwmaeden2 — Mon, 20 Oct 2025 20:57:57 GMT

Assuming that's a typo re £15 a month, @HugAvoider ...?

Staff are only on here between c 8am and 6pm Monday to Friday, so you will need to check into the forum during these hours to make headway with staff replies, while they try to sort this out for you.

Re: Linking TalkTalk Webmail to broadband account

amahle-TT — Tue, 21 Oct 2025 07:48:28 GMT

Hi there @HugAvoider, please confirm that the email address you want us to link is the one in the private notes so we can proceed, thanks.

Re: Linking TalkTalk Webmail to broadband account

HugAvoider — Tue, 21 Oct 2025 12:36:28 GMT

Hi @amahle-TT , yes, that is the email I want linked.

Re: Linking TalkTalk Webmail to broadband account

amahle-TT — Tue, 21 Oct 2025 12:53:09 GMT

Okay thank you for confirming, I have re escalated this for you and a relevant team will be inContact, thanks.