topic Re: invalid credentials in Email

invalid credentials

Toftwoodtoft — Mon, 13 Oct 2025 08:32:35 GMT

cannot sign in to email on pc and cannot change my password

Re: invalid credentials

siphosethu-TT — Mon, 13 Oct 2025 09:45:21 GMT

I there @Toftwoodtoft, please confirm what happens when you try to change your password. Thanks

Re: invalid credentials

JTFox — Mon, 13 Oct 2025 11:12:14 GMT

I cannot log on to my second email address. Tells me there is a password error. I follow the reset instructions but no link comes through.

Cheers

Re: invalid credentials

siphosethu-TT — Mon, 13 Oct 2025 11:15:17 GMT

Does this happen with all your devices or one in particular. Thanks

Re: invalid credentials

JTFox — Mon, 13 Oct 2025 11:48:37 GMT

Yes

Re: invalid credentials

siphosethu-TT — Mon, 13 Oct 2025 11:49:49 GMT

As in all your devices? Thanks

Re: invalid credentials

Billx — Tue, 14 Oct 2025 12:15:06 GMT

Hi, @Toftwoodtoft , @JTFox

To reset the password of a TalkTalk email address:

In your browser,

Go to the web address, https://apps.talktalk.co.uk/myaccount/?app=webmail&login=https://apps.talktalk.co.uk/appsuite#/forgotpassword

In the Email address text box, enter the TalkTalk email address

Click 'Send Reset Link'

If you have an alternative email address or a mobile phone set up for the email address in question, you will be sent the link.

Re: invalid credentials

JTFox — Tue, 14 Oct 2025 12:37:41 GMT

As I said said. The reset link doesn't work.

Currently on phone with help line so hope they can sort it.

Thanks for the reply.

Re: invalid credentials

Billx — Tue, 14 Oct 2025 12:52:39 GMT

Hi, @JTFox

Were you addressing me?

So, you DO have an alternative email address set up for the email address in question, and you were sent the link to your alternative email address, but that link didn't work?

Re: invalid credentials

nambuso-TT — Tue, 21 Oct 2025 07:25:33 GMT

Hi there @JTFox were they able to sort this out for you?

Re: invalid credentials

JTFox — Tue, 21 Oct 2025 08:59:19 GMT

Hi all.

Apologies for not updating this thread.

It seems that the original password was corrupted and the recovery email was not set correctly, maybe a typo. Therefore no recovery link ever made it through.

Help line were able to reset the recovery email and I was able to get the link and reset the password.

Cheers.

Re: invalid credentials

nambuso-TT — Tue, 21 Oct 2025 09:04:07 GMT

Perfect:) Thank you very much for letting us know. Should you require any further assistance, please do not hesitate to contact us. Thank you very much for contacting TalkTalk. Have yourself a lovely day.

Goodbye👋