topic Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c in Email

Old Tiscali Email on old TT a/c needs associating with current TT a/c

TescoClubCard — Thu, 19 Jun 2025 09:49:25 GMT

I have recently received an email to my tiscali.co.uk address informing me that as I am no longer a TalkTalk customer this Email will be moved to a paid subscription.

The thing is I am a TalkTalk customer albeit a new-ish customer and as such the

Tiscali.co.uk address in question is assocaited with an old, now defunct, TalkTalk account.

How do I move/assocaite this Email address with my current TalkTalk account?

Thank you for your help.

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

angelique-TT — Thu, 19 Jun 2025 10:00:28 GMT

Good morning @TescoClubCard. We do apologize about the inconvenience caused. I can see that you have an active broadband account and you will not be affected by this. I will now fill in a webform for you so we can stop any further comms related to this.

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

TescoClubCard — Thu, 19 Jun 2025 10:43:22 GMT

Thank you for your help. But I think you've misunderstood. It is not a case of me receiving any email in error.

To reiterate I have an old Tiscali email address (that I still use) that is associated with an old, now ceased, TT a/c. The email I received was to this Tiscali address, telling me as I am no longer a TT customer it will be moved to a paid platform.

However, I have recently rejoined TT (via Shell Energy) and the old email is in no way associated with my current TT account. I want to continue to use this old Tiscali email and therefore it surely needs to be associated in some way with my current TT account to ensure I can still use it free of charge.

I hope this clarifies the issue.

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

angelique-TT — Thu, 19 Jun 2025 10:48:03 GMT

Please link your email address to your active TalkTalk broadband account by following the below steps:

1. Login to my account.
2. Select Menu
3. Select profile and settings
4. Select my details and passwords
5. Select TalkTalk mailbox
6. Select add mailbox
7. Enter email credentials which will be your TalkTalk email address and password then click add.

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

TescoClubCard — Thu, 19 Jun 2025 10:57:08 GMT

Thank you, but...

I can get to step '5. Select TalkTalk mailbox' but there is no option anywhere on that page indicating a Talktalk mailbox.

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

angelique-TT — Thu, 19 Jun 2025 11:04:28 GMT

Will you be able to send me a screenshot of this page? if it displays any of your personal details please send it to me via a private message.

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

TescoClubCard — Thu, 19 Jun 2025 11:13:27 GMT

Angelique, as requested a screenshot has been PM'ed

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

angelique-TT — Thu, 19 Jun 2025 11:19:00 GMT

Is there no option that says "my details and passwords" as I do see that the screenshot you attached shows "my details and settings"

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

TescoClubCard — Thu, 19 Jun 2025 11:31:06 GMT

That is the screen that's shown when I follow your steps and click 'My details and passwords'.

Your step no. 4 - Select my details and passwords, takes you the screen that I sent you. - Details and Settings.

I have tried it again, by logging out and back in again, repeating your steps but it still takes me to the Details and Settings screen.

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

angelique-TT — Thu, 19 Jun 2025 12:25:27 GMT

Okay when you get to that page provided in the screenshot please scroll down and you should see useful links in the bottom you need to scroll through them and select TalkTalk Mailbox

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

Billx — Thu, 19 Jun 2025 12:46:06 GMT

@angelique-TT

Please be advised that a customer can no longer deal with any TalkTalk email address issues via MyAccount

This has changed in the last month or two.

Please do not misdirect TalkTalk customers.

The place that TalkTalk email address issues are now dealt with, is, https://apps.talktalk.co.uk/myaccount/?#/login

@TescoClubCard

There is nothing you can do about this.

Only TalkTalk themselves can deal with this.

Bill

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

angelique-TT — Thu, 19 Jun 2025 12:54:29 GMT

Thanks for the support @Billx

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

Billx — Thu, 19 Jun 2025 12:56:29 GMT

That's OK, @angelique-TT

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

TescoClubCard — Thu, 19 Jun 2025 13:07:59 GMT

Thank you Bill, you say :-

"The place that TalkTalk email address issues are now dealt with, is, https://apps.talktalk.co.uk/myaccount/?#/login"

I've logged in there and the only support I can see takes me back to this 'community'.

You also say :-

"There is nothing you can do about this. Only TalkTalk themselves can deal with this."

I had rather assumed that by being on this forum I am dealing with TalkTalk, is this not the case?

If not how do I go about resolving this issue ?

Many Thanks

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

TescoClubCard — Thu, 19 Jun 2025 13:11:49 GMT

Angelique, there is no reference to any 'TalkTalk Mailbox' in the 'Useful Links'.

In light of Billx comments, how do I resolve this situation?

It looks to me that there's no front end to allow TT customers to perform the required action(s) for this email issue and it is something TalkTalk themselves need to carry out behind the scences.

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

fr8ys — Thu, 19 Jun 2025 16:50:50 GMT

@TescoClubCard

This is an evolving situation.

To put your mind at rest, as you are a TalkTalk broadband customer staff are now aware they need to raise a request via the forum manager to get your email address associated with your account

To this end can you please update your profile including your account number or phone number where requested and put in the private notes field all legacy email addresses that you wish to be noted. Only you and staff members can see this field.

Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

@angelique-TT trust this is ok to proceed now. Thank you.

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

TescoClubCard — Thu, 19 Jun 2025 17:47:07 GMT

@fr8ys - thank you - profile has been upadated and legacy email details provided.

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

Philile-TT — Fri, 20 Jun 2025 09:41:29 GMT

Hi @TescoClubCard could you please try completing the steps provided by @angelique-TT using a different browser or mobile phone. Please advise if you were able to complete this and provide feedback for further assistance.

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

fr8ys — Fri, 20 Jun 2025 09:51:01 GMT

@Philile-TT those steps are no longer valid as there is no now email management via My Account

Please see my comments. Customer has updated his details and provided the email address within the private notes field so you can arrange with the forum manager to have this account updated.

Thank you.

Re: Old Tiscali Email on old TT a/c needs associating with current TT a/c

TescoClubCard — Fri, 20 Jun 2025 09:53:04 GMT

@Philile-TT originally tried via old Firefox on Win7, now tried on Edge and also via Safari on IoS - There is no difference, all yield the same result as shown by the screenshot sent to Angelique. Ie - no mention of 'Talk Talk Mailbox'