topic Re: Email Error message when trying to send emails has either been a 503 RCPT or 550 policy reason in Email

Email Error message when trying to send emails has either been a 503 RCPT or 550 policy reason

Heather111 — Fri, 24 Oct 2025 13:38:09 GMT

Hi, today i have tried to send a return email to a friend I communicate with regularly and first a got a the error message 503 55.1 error need RCPT command.

I closed down and restarted this time I got a 550-550 5.71 reject for policy reason.

I even rewrote the email address the same. I am getting incoming mail, I just can't send any mail.

This account had up to five email address on this account, the others appear to be working.

Does anyone know how to fix this.

Re: Email Error message when trying to send emails has either been a 503 RCPT or 550 policy reason

amahle-TT — Fri, 24 Oct 2025 13:41:12 GMT

Hi there @Heather111, we are sorry for this, and we will look into it for you. Please confirm if you are unable to send/ return emails to everyone or on a specific domain.

Re: Email Error message when trying to send emails has either been a 503 RCPT or 550 policy reason

Heather111 — Fri, 24 Oct 2025 14:07:19 GMT

Hi, It appears to be everyone, I tried sending to other talktalk.net address and icloud address with the same error messages.

Re: Email Error message when trying to send emails has either been a 503 RCPT or 550 policy reason

amahle-TT — Fri, 24 Oct 2025 14:36:39 GMT

We will look into this for you. Kindly update your details such as account/ landline number in your community profile.