topic Re: Unable to subscribe to Everymail in Email

Unable to subscribe to Everymail

StGraham — Fri, 12 Sep 2025 15:05:17 GMT

I have left TalkTalk for another provider.

When I was thinking of changing I was told, by TalkTalk rep, that I would have to sign up to Everymail, £5/month, to maintain my tiscali email address. However, when entering my email address into Everymail subscription page, it takes me to TalkTalk Email Manager where there is no option to subscribe to Everymail.

I spoke to someone on the phone regarding this, they said I would receive an email with details, although not straight away. This was about a week ago and I haven't received said email yet!

I am getting concerned that my email accounts will be shut down, with a loss of important emails.

Help please

Re: Unable to subscribe to Everymail

mandisa1-TT — Fri, 12 Sep 2025 15:08:42 GMT

Hi there @StGraham When you login webmail are you experiencing any restrictions i.e. unable to send emails?

Re: Unable to subscribe to Everymail

StGraham — Fri, 12 Sep 2025 15:13:15 GMT

No. At the moment I am receiving emails, and able to send.

I don't want to lose my facility for my 3 email addresses

Re: Unable to subscribe to Everymail

mandisa1-TT — Fri, 12 Sep 2025 15:22:27 GMT

I understand, we have few customers that recently left TalkTalk and unable to sign up to Evermail as they have not received an email from us with a link to sign up. We have escalated this and still waiting for feedback, once we have received it, we will provide you with an update.

Re: Unable to subscribe to Everymail

Billx — Fri, 12 Sep 2025 16:08:01 GMT

Hi. @StGraham

Yes, this is an already diagnosed irregularity in the migration program of email addresses of ex-TalkTalk broadband customers, to Everymail. It is not known for sure, what the result will be.

To ensure you don't lose your important emails, you should download them to your computer.

To download, you can do the following for each of the folders in each of your email addresses:

select a folder in TalkTalk webmail--> click the 3-dot button at the top --> click 'Select all messages' --> on the second 3-dot button that appears, click 'Save as file' --> all your emails in that folder will be downloaded to your 'Downloads' folder in your computer, within a file called mail.zip.

Re: Unable to subscribe to Everymail

StGraham — Fri, 12 Sep 2025 17:51:34 GMT

Thanks mate 😊

Re: Unable to subscribe to Everymail

mandisa1-TT — Thu, 18 Sep 2025 09:53:17 GMT

Hi there @StGraham . I would like to confirm do you see any banner notice when you login webmail?

Re: Unable to subscribe to Everymail

StGraham — Thu, 18 Sep 2025 12:35:30 GMT

No. No banner notice?

what should it be about?

Re: Unable to subscribe to Everymail

mandisa1-TT — Thu, 18 Sep 2025 12:44:06 GMT

Thank you for confirming this. If I may also check, do you have any issues with sending or receiving emails?

Re: Unable to subscribe to Everymail

StGraham — Tue, 23 Sep 2025 11:04:58 GMT

At the moment, I’m able to send and receive email. I still can’t see an option for subscribing to Everymail.

Is this issue being resolved, or will TalkTalk maintain my account until it has been?

Re: Unable to subscribe to Everymail

mandisa1-TT — Tue, 23 Sep 2025 11:23:50 GMT

Thank you for confirming there are no restrictions on your emails. You should be able to continue using your email services with no issues, until we send you communication advising you to subscribe to Everymail, which should contain a link for you to subscribe.

Re: Unable to subscribe to Everymail

StGraham — Sat, 25 Oct 2025 07:28:11 GMT

I still haven’t received the email you refer to. When can I expect to receive it?

Re: Unable to subscribe to Everymail

amahle-TT — Mon, 27 Oct 2025 07:41:18 GMT

Hi there, please confirm if you have any issues with sending or receiving emails at the moment?

Re: Unable to subscribe to Everymail

StGraham — Mon, 27 Oct 2025 08:03:46 GMT

not at the moment.

I am concerned because I read there's a shutdown date which is fast approaching, and keep live option is fast approaching?

Re: Unable to subscribe to Everymail

amahle-TT — Mon, 27 Oct 2025 08:28:12 GMT

Please update your details such as your account and/ landline number in your community profile so I can look into this for you, thanks.

Re: Unable to subscribe to Everymail

DDavies1! — Mon, 27 Oct 2025 09:13:35 GMT

I have the same issue. Could you please advise if they resolved it for you and how?

Re: Unable to subscribe to Everymail

amahle-TT — Mon, 27 Oct 2025 09:19:02 GMT

Hi there @DDavies1!, we are sorry to hear that you also experiencing issues. Please do start your own thread for further assistance, thanks.

Re: Unable to subscribe to Everymail

StGraham — Mon, 27 Oct 2025 10:04:18 GMT

Done, I think?

Re: Unable to subscribe to Everymail

amahle-TT — Mon, 27 Oct 2025 10:45:27 GMT

Thank you, can you please try the below link and let us know how it goes, thanks.

https://everymail.com/support

Re: Unable to subscribe to Everymail

StGraham — Mon, 27 Oct 2025 11:00:28 GMT

Hi,

I tried the link. It just signs me into Webmail. There is still no option to sign up for Everymail subscription.

I was told by a phone representative for TalkTalk that since I was leaving TalkTalk I would have to sign up to Webmail, or lose my email address and all folders etc.

I think, because TalkTalk at the moment, still maintain that facility for me I don't get the option of signing up to pay for the email service. What concerns me is that TalkTalk will delete everything and then offer the facility to sign up, once everything is lost!?

I read somewhere in the Community Chat that accounts will be purged at the end of October (?), which is also worrying?