topic Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT in Email

CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Rubyroo171 — Wed, 29 Oct 2025 19:39:13 GMT

I am able to receive emails but no longer able to send any.

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Gliwmaeden2 — Wed, 29 Oct 2025 20:27:14 GMT

@Rubyroo171, have you added ALL relevant email addresses to Private Notes in the Personal Information area of your community forum profile?

You would need to go via your avatar; settings and select the Personal Information section. Private Notes is further down that area. Further down still, click on SAVE CHANGES.

Staff will respond during the day - it can then take 48 hours to process a webform to connect the addresses to your current broadband account.

They'll want to know what restriction banner message shows when you try to send, or have you received any email message suggesting you should sign up to Everymail? Worth posting back here ASAP to get ahead with it.

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Rubyroo171 — Wed, 29 Oct 2025 20:54:13 GMT

Thanks for the help

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Philile-TT — Thu, 30 Oct 2025 07:22:19 GMT

@Rubyroo171 please note that I will be submitting an escalation and this escalation take up to 48 working hours to be resolved.

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Philile-TT — Thu, 30 Oct 2025 07:25:24 GMT

@Rubyroo171 Did you receive any communication from us about your email account being migrated to Everymail?

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Rubyroo171 — Thu, 30 Oct 2025 09:36:10 GMT

I dont recall receiving anything .

However when I try to send an email Iget a pop up

com.quickemail.quicklogon.emailonlinecore.data,ent,,,

My apologies for being so vague but unfortunately I am not computer literate,

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Philile-TT — Thu, 30 Oct 2025 09:41:30 GMT

You are currently unable to send emails? Is there a red banner on the email stating that you sign up to EveryMail?

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Rubyroo171 — Thu, 30 Oct 2025 09:49:45 GMT

There is no red banner when i try to send email

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Philile-TT — Thu, 30 Oct 2025 09:52:29 GMT

This could be a problem with the email services as the email is currently linked on the account. The same email that you wrote in the private notes. Just to confirm are using webmail or mail client?

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Rubyroo171 — Thu, 30 Oct 2025 10:14:13 GMT

i am using webmail

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Philile-TT — Thu, 30 Oct 2025 10:16:46 GMT

Okay, I will run a diagnostics test. Are you unable to send to all receipts or to certain emails?

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Rubyroo171 — Thu, 30 Oct 2025 11:01:39 GMT

Hi I am not able to send to any recipients

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Philile-TT — Thu, 30 Oct 2025 11:04:19 GMT

I need to know what device are you using when accessing your email?

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Rubyroo171 — Thu, 30 Oct 2025 11:22:10 GMT

I mainly use my Samsung Galaxy S24fe but also use my HP laptop

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Philile-TT — Thu, 30 Oct 2025 11:23:51 GMT

Could you please tell me the last part of your email address? This is the section after the @ symbol.

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Rubyroo171 — Thu, 30 Oct 2025 13:13:58 GMT

Its talktalk.net

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

siphosethu-TT — Thu, 30 Oct 2025 13:24:18 GMT

Thank you

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

siphosethu-TT — Thu, 30 Oct 2025 13:25:52 GMT

Please stay with me till we done running checks okay.

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

siphosethu-TT — Thu, 30 Oct 2025 13:27:13 GMT

Now can you please provide the part of your email address that is before the '@' symbol?

Re: CURRENT PAYING TT CUSTOMER - PLEASE LINK MY EMAIL ACCOUNT TO MY TT BROADBAND ACCOUNT

Rubyroo171 — Thu, 30 Oct 2025 13:43:25 GMT

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