topic Re: Spam mail in Email

Spam mail

Bill1893 — Fri, 31 Oct 2025 09:44:04 GMT

Certain E mail keeps going into spam despite un spamming

Re: Spam mail

Mandisa-TT — Fri, 31 Oct 2025 09:46:43 GMT

Hi @Bill1893 I'm sorry to hear that, please confirm if you are using TalkTalk Webmail or a 3rd party to access your emails.

Re: Spam mail

Bill1893 — Fri, 31 Oct 2025 09:47:52 GMT

Webmail

Re: Spam mail

Mandisa-TT — Fri, 31 Oct 2025 09:50:14 GMT

Review your spam filter settings in your email account to see if there are any rules affecting this specific sender.

Re: Spam mail

Bill1893 — Fri, 31 Oct 2025 09:52:32 GMT

How do I do that?

Re: Spam mail

Mandisa-TT — Fri, 31 Oct 2025 10:02:52 GMT

To check if there are any filters or rules affecting the emails you're receiving, please follow these steps:

1. Log In: Open your web browser and go to the TalkTalk email login page. Enter your credentials to access your account.

2. Open Settings: Click on the gear icon or “Settings” in the upper right corner of your inbox.

3. Navigate to Filters or Rules: Find the option labeled "Filters" or "Rules" and click on it.

4. Review the Filters: Look through the existing rules to identify any that might be sending emails from certain senders to your spam folder.

5. Modify or Delete: If you find a relevant rule, you can either adjust it to allow emails from the sender or delete it entirely.

6. Test It Out: After making any changes, please send a test email from the sender or check for their next email to see if it lands in your inbox.

If you have any difficulties or need further assistance, feel free to reach out. We’re here to help!

Re: Spam mail

Bill1893 — Fri, 31 Oct 2025 11:18:28 GMT

As I said in my original post I have checked the rules/filter and thete is nothing there

Re: Spam mail

Mandisa-TT — Fri, 31 Oct 2025 11:39:44 GMT

@Bill1893 If you other thread open on the same topic. I kindly ask that we stick to this original thread for any follow-up questions or concerns related to your issue.

Using a single thread helps us keep track of your situation more effectively and ensures that we don’t miss any important details.

If you do not, could you please confirm whether the emails that are going to your spam folder are all from the same email address, or are they from multiple different senders?

Re: Spam mail

Gliwmaeden2 — Fri, 31 Oct 2025 13:09:18 GMT

There's only one thread started by @Bill1893, as far as I can see, @Mandisa-TT.

Re: Spam mail

Mandisa-TT — Fri, 31 Oct 2025 13:10:45 GMT

Yes @Gliwmaeden2 I searched for an original post, and I couldn't find it too.

Re: Spam mail

Gliwmaeden2 — Fri, 31 Oct 2025 14:07:15 GMT

The "original post" is simply the opening post of the thread, @Mandisa-TT - not a whole other topic. 😊

Re: Spam mail

Mandisa-TT — Fri, 31 Oct 2025 14:23:22 GMT

I get you 😅

@Bill1893 could you please confirm whether the emails that are going to your spam folder are all from the same email address, or are they from multiple different senders?