topic Re: Emails I send go into recipients spam folder or are rejected by the server. in Email

Emails I send go into recipients spam folder or are rejected by the server.

Nataspin — Tue, 30 Sep 2025 18:09:02 GMT

This has happened for last couple of weeks whether from my mobile or through outlook on my pc. I effectively can’t use my talktalk email to send anything because of this.

Re: Emails I send go into recipients spam folder or are rejected by the server.

Philile-TT — Wed, 01 Oct 2025 07:20:05 GMT

@Nataspin is this happening when using webmail?

Re: Emails I send go into recipients spam folder or are rejected by the server.

Nataspin — Wed, 01 Oct 2025 16:15:50 GMT

I’ve never used webmail.

Re: Emails I send go into recipients spam folder or are rejected by the server.

ferguson — Wed, 01 Oct 2025 17:14:41 GMT

Try it for testing purposes to help identify where the issue might lie:

https://apps.talktalk.co.uk/appsuite/

Re: Emails I send go into recipients spam folder or are rejected by the server.

Nataspin — Wed, 01 Oct 2025 17:19:30 GMT

I’ve just tried it by webmail and it has straight into spam.

Re: Emails I send go into recipients spam folder or are rejected by the server.

sabelo-TT — Fri, 03 Oct 2025 08:06:32 GMT

@Nataspin is this with regards to a specific domain or all domains when you are sending an email?

Re: Emails I send go into recipients spam folder or are rejected by the server.

Nataspin — Fri, 03 Oct 2025 16:42:51 GMT

Everyone I know, including my work email uses gmail.

If they don’t send at all, I get the message below.

Re: Emails I send go into recipients spam folder or are rejected by the server.

Mandisa-TT — Mon, 06 Oct 2025 07:41:16 GMT

Hi @Nataspin I have escalated the issue for you to my manager for our Email Team to look into this for you and once we have an update we will be able to respond on here. I do apologize for the inconvenience.

Re: Emails I send go into recipients spam folder or are rejected by the server.

Nataspin — Mon, 06 Oct 2025 17:50:32 GMT

Thank you!

Re: Emails I send go into recipients spam folder or are rejected by the server.

Nataspin — Sun, 19 Oct 2025 13:31:41 GMT

Hi, I’m still having the same issue of my emails going into recipient’s spam folder.

Re: Emails I send go into recipients spam folder or are rejected by the server.

Mandisa-TT — Fri, 31 Oct 2025 07:14:56 GMT

Hi @Nataspin once we have feedback, we will be able to provide an update.

Re: Emails I send go into recipients spam folder or are rejected by the server.

Nataspin — Fri, 31 Oct 2025 07:21:13 GMT

I’ve contacted Talktalk help and have been told that it’s specifically a problem with sending to gmail as gmail have changed their settings and not much that can be done until gmail change their settings back again.

Re: Emails I send go into recipients spam folder or are rejected by the server.

Philile-TT — Mon, 03 Nov 2025 07:03:22 GMT

Hi there @Nataspin thank you for bringing that into our attention, please let us know if you still having issues with this?

Re: Emails I send go into recipients spam folder or are rejected by the server.

Nataspin — Wed, 05 Nov 2025 06:20:55 GMT

Yes. Emails sent to gmail recipients go into their spam folders. If I send with attachments, they are rejected.

Re: Emails I send go into recipients spam folder or are rejected by the server.

Philile-TT — Wed, 05 Nov 2025 07:04:51 GMT

Hi there @Nataspin a known incident was picked by our team. I will check for feedback regarding this as they were working on it.