topic Re: Emails going into peoples spam and junk folders in Email

Emails going into peoples spam and junk folders

Tomhardy — Sun, 02 Nov 2025 17:37:02 GMT

Our emails are going into peoples spam and junk. These are people on my contact list who I have been emailing for years. This is very frustrating because I have to text people to make sure they have received my emails. This needs to be sorted by talk talk

Re: Emails going into peoples spam and junk folders

fr8ys — Sun, 02 Nov 2025 17:44:01 GMT

This is a known issue affecting hotmail and gmail recipients.

Microsoft and Google are looking into this and working with the TalkTalk email team to resolve.

You are in the staff's queue for a response and so they can add your details to the affected list and for a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Emails going into peoples spam and junk folders

amahle-TT — Mon, 03 Nov 2025 09:27:31 GMT

Hi there @Tomhardy, please do let us know when you are done updating your details, thanks.