topic Re: Everymail Migration in Email

Everymail Migration

Hadders_1 — Mon, 21 Jul 2025 11:18:32 GMT

I'm a former TalkTalk broadband customer and I've retained my old email addresses (there are two of them, one of which I've had for more than 25 years so I want to make sure I keep them).

I've had absolutely no emails about the migration to Everymail, on either email address. I onlu know about it from what I've read about it on here.

When I go to Everymail and click subscribe I get asked to enter my email address then get taken to my mail inbox.

Do I need to do anything?

Re: Everymail Migration

mandisa1-TT — Mon, 21 Jul 2025 14:08:33 GMT

Hi there @Hadders_1, thank you for reaching out. Communication is being sent out in segments. Inactive Orphan customers which are customers that no longer use their TalkTalk email accounts or have a broadband account with us, are still to be sent out communication to migrate pay for their email)

Re: Everymail Migration

Hadders_1 — Mon, 21 Jul 2025 15:28:42 GMT

Ok thanks for the update. I'm concious that these changes are due to go-live in less than a week's time so time is getting very tight. I don't want any interruption to my service.

My email is certainly not inactive, it's used every day so it seems strange that I haven't received anything yet.

Re: Everymail Migration

mandisa1-TT — Mon, 21 Jul 2025 15:37:38 GMT

Active email users have been sent communication to sign up to Everymail. Inactive users are still yet to be sent communication. Email accounts will be closed on the 31st of October 2025.

Re: Everymail Migration

Hadders_1 — Mon, 21 Jul 2025 16:03:08 GMT

My @Tinyworld.co.uk email address is in daily use and I've received absolutely no communication about this. I only know about it because of what I've read on here.

As I understand it, I won't be able to send email from next week, so how do I resolve this before then?

Re: Everymail Migration

mandisa1-TT — Mon, 21 Jul 2025 16:45:08 GMT

I will have to escalate this for you and will report back once I have received feedback.

Re: Everymail Migration

mandisa1-TT — Mon, 21 Jul 2025 16:54:40 GMT

Can you please Provide us with the second email address on your private notes? you only attached one

Re: Everymail Migration

Hadders_1 — Mon, 21 Jul 2025 22:52:43 GMT

I have updated my email addresses in Private Notes. Please let me know what I need to do next.

Re: Everymail Migration

Mandisa-TT — Tue, 22 Jul 2025 07:25:13 GMT

Thank you, you have added both emails, I have escalated this to my manager and we will be able to give you an update here. Is there anything else I can assist you with?

Re: Everymail Migration

Hadders_1 — Wed, 23 Jul 2025 08:36:17 GMT

Is there any update yet?

I've still not had any communication about subscribing to Everymail.

Re: Everymail Migration

Mandisa-TT — Wed, 23 Jul 2025 08:37:54 GMT

There is no update at the moment, we will reply here with a response, appreciate your patience.

Re: Everymail Migration

Hadders_1 — Wed, 23 Jul 2025 09:02:08 GMT

That's fine but can you assure me that my email service will continue to work as normal next week.

Re: Everymail Migration

Hadders_1 — Thu, 24 Jul 2025 08:41:43 GMT

Just giving this s nudge as I still don't have an update....

Re: Everymail Migration

Hadders_1 — Fri, 25 Jul 2025 07:41:14 GMT

Please can I have an update on this. COncious that I raised it on Monday and there's still no answer.

Re: Everymail Migration

Mandisa-TT — Fri, 25 Jul 2025 08:41:47 GMT

Hi @Hadders_1 I wanted to take a moment to provide you with an update regarding your recent query. I understand that you may have had some concerns about your email accounts, but I want to reassure you that there is no need for you to worry at this time. Both of your email accounts will remain active and fully functional for the foreseeable future.

You can rest easy knowing that you do not need to take any action on your part for now. And you will be kept informed about any developments or next steps as they arise. I can confidently assure you that neither of your email accounts will be closed, so you can continue to use them without any interruptions. Thank you for your patience, and please feel free to reach out if you have any further questions or concerns.

Re: Everymail Migration

Hadders_1 — Sun, 12 Oct 2025 09:03:07 GMT

Just givin this a nudge as I still haven't received any communication about paying for Everymail email. At the moment my email is working normally, but I don't want to have any issues and Everymail's FAQs say that accounts will be terminated if you haven't subscribed by 31st October.

Re: Everymail Migration

Gliwmaeden2 — Sun, 12 Oct 2025 09:51:14 GMT

I'll re-escalate this for you - as a former Broadband user you will need to sign up with Everymail, so it is getting urgent.

Re: Everymail Migration

mandisa1-TT — Mon, 13 Oct 2025 08:23:08 GMT

Thank you so much for the support @Gliwmaeden2
Hi there @Hadders_1 The last update provided was for those customers who have not yet received any comms, regarding the migration or subscribing to Everymail, need to wait for communication from us advising so. Until then your email services should work just fine.

Re: Everymail Migration

Hadders_1 — Tue, 14 Oct 2025 05:42:52 GMT

Thanks for the update. Just concerned that the FAQs on the Everymail website says that anyone who hasn't subscribed by 31st October will have their accounts closed.

Re: Everymail Migration

Hadders_1 — Thu, 23 Oct 2025 23:33:28 GMT

Just a further nudge on this as FAQs suggest accounts will be closed on 31st October if you haven't subscribed.

I've still not received any information from TalkTalk or Everymail about the migration. As things stand my email, both inbound and outbound, is working normally and I want this to continue.

Please can you confirm what I need to do to subscribe to Everymail.