topic Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager in Email

Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

gregt2 — Tue, 16 Sep 2025 10:56:34 GMT

Hi,

I am a current TalkTalk Broadband customer. I have 2 legacy email addresses that I need to get transferred to my account Mailbox Manager so they are included in my package. They were orphaned in the past, perhaps when I renewed my contract.

I asked for this to be done 8 weeks ago but disappointingly it has not happened.

How do I now progress this, please?

Thank you.

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

Philile-TT — Tue, 16 Sep 2025 10:59:40 GMT

Hi there @gregt2 please write the email addresses on the private notes.

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

gregt2 — Tue, 16 Sep 2025 11:08:16 GMT

Hi Phili,

Thanks for your quick reply. Where can I find the private notes, please?

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

Philile-TT — Tue, 16 Sep 2025 11:13:26 GMT

Please click on your avatar it will take you to your profile.

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

gregt2 — Tue, 16 Sep 2025 11:17:31 GMT

Thanks, I added the two email addresses to private notes as requested. Do you have everything you need from me to add them to my account Mailbox Manager? How long will it take, please?

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

Philile-TT — Tue, 16 Sep 2025 11:24:02 GMT

Are you experiencing any feature restrictions? for example, unable to send/receive emails?

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

gregt2 — Tue, 16 Sep 2025 12:04:58 GMT

Hi Phili,

I had to sign up for the 30 day free trial with Everymail in order not to lose these two legacy email accounts. So yes they still work, but I want them transferred to my broadband account Mailbox Manager please, so I can continue to use them as part of my Broadband package. I should not have to pay for them while I am a TalkTalk customer. There are already two email addresses in my TalkTalk account Mailbox Manager so there are three spaces left.

Do you have my broadband account details? How long will it take to add the two legacy email addresses, please?

Thank you.

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

Philile-TT — Tue, 16 Sep 2025 12:12:48 GMT

@gregt2 that is going to be a problem since you signed up. I just need to find out if we will be able to assist, I am not promising anything however I will find out from the team.

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

Philile-TT — Thu, 18 Sep 2025 10:08:58 GMT

Hi there @gregt2 since you have an active broadband account with us, you need to unsubscribe with EveryMail on your side. Please list the emails on your private notes.

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

Philile-TT — Thu, 18 Sep 2025 10:09:26 GMT

Please also list the old account number if you still have it.

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

gregt2 — Fri, 03 Oct 2025 15:11:42 GMT

Hi Phili,

I have now found an old account number, and added it to my private notes. I can’t remember whether the orphaned email addresses were created before or after the account number changed.

I have also unsubscribed from EveryMail, so please go ahead with adding the two legacy email addresses to my TalkTalk account. They are in my private notes.

How long will it take to add the orphaned email addresses to my account, please? And will I get an update when it’s done?

Thank you.

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

mandisa1-TT — Fri, 03 Oct 2025 15:58:56 GMT

Hi there @gregt2 I would love to assist you with your query. I have completed the form for you, it should take 48 working hours for your Emails to be linked

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

gregt2 — Fri, 03 Oct 2025 16:03:44 GMT

Yes, I have unsubscribed from EveryMail, as follows: My 30-day free trial ends on 7 October, and I have disabled auto-renew. Please now go ahead with adding the two legacy email addresses to my TalkTalk account. Thank you.

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

mandisa1-TT — Fri, 03 Oct 2025 16:05:54 GMT

I have completed the form for you, it should take 48 working hours for your Emails to be linked.

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

mandisa1-TT — Fri, 03 Oct 2025 16:07:01 GMT

You are most welcome @gregt2
While i still have you online i would like to confirm is there anything else that you would like for me to assist you with?

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

gregt2 — Fri, 24 Oct 2025 10:18:31 GMT

Hi,

The two email addresses are not yet showing in my Mailbox Manager. Please let me know whether they have been transferred to my account; and whether they should show in my Mailbox Manager?

Thank you.

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

siphosethu-TT — Fri, 24 Oct 2025 10:56:29 GMT

That will depend on whether you had them signed in before or not, if not you'll need to add the emails to your mailbox manager. Thanks

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

siphosethu-TT — Fri, 24 Oct 2025 10:58:37 GMT

I'll just check if your emails are linked.

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

gregt2 — Fri, 31 Oct 2025 10:36:54 GMT

Hi, thank you for looking into this. I have tried before to add an email address to my Mailbox Manager but this only works when creating a new email. It isn’t possible to add an existing email to the Mailbox Manager. When your technical team links my legacy emails to my account, I believe the addresses should appear in my Mailbox Manager. Surely this is part of successfully linking the email addresses to my account?

Re: Adding Legacy Email Addresses to My Broadband Account Mailbox Manager

siphosethu-TT — Fri, 31 Oct 2025 10:43:32 GMT

Allow me to have a look into that for you.