topic Re: Unable to Deactivate email account on Talk Talk, Error message received in Email

Unable to Deactivate email account on Talk Talk, Error message received

Jiggy1 — Tue, 04 Nov 2025 10:40:42 GMT

I need to deactivate this e mail account as I don,t use it anymore, but I keep getting an error message,

RequestError: 400 ERROR_LAST_ACTIVE_REMAINING (The last active admin user cannot be deactivated - JSONException)
anysuggestions ?

siphosethu-TT — Tue, 04 Nov 2025 10:44:08 GMT

Hi there @Jiggy1, I will help you get all the information you might need please bare with me. Thanks

siphosethu-TT — Tue, 04 Nov 2025 10:48:48 GMT

Please use the steps below when deactivating your email address:

Log in
Select Mailbox Manager
Select the mailbox you wish to deactivate
Select Deactivate Mailbox to confirm
A red DEACTIVATED badge will appear next to the mailbox user’s name in the Mailbox List

Jiggy1 — Tue, 04 Nov 2025 10:53:26 GMT

Thanks Ive tried that and keep getting the error

siphosethu-TT — Tue, 04 Nov 2025 10:55:27 GMT

I'm really sorry about that, allow me to figure out if they might be an alternative way to do it.

siphosethu-TT — Tue, 04 Nov 2025 10:57:25 GMT

Have you tried deleting the email?

Gliwmaeden2 — Tue, 04 Nov 2025 11:39:56 GMT

@Jiggy1 you can simply not use it.

If you ever leave Talktalk and don't set up an account with Everymail, your access to the address will stop after a month or two automatically.

siphosethu-TT — Tue, 04 Nov 2025 11:42:20 GMT

That's another way to doing it, smart thinking @Gliwmaeden2. Thanks

Jiggy1 — Tue, 04 Nov 2025 11:48:22 GMT

Hi I dont use it but emails pile up in it, I suppose I could try and stop my gmail syncing to it ?

siphosethu-TT — Tue, 04 Nov 2025 11:53:39 GMT

Yes, you can do that. Please let us know how it goes. Thanks

Jiggy1 — Tue, 04 Nov 2025 12:16:56 GMT

Hi I,ve removed talktalk email from Gmail as a forwarding address that should do it thanks all.

siphosethu-TT — Tue, 04 Nov 2025 12:18:22 GMT

Glad we can help, I hope you enjoy the rest of your day.