topic Re: Emails not being received in Email

Emails not being received

AAK956 — Wed, 05 Nov 2025 10:02:22 GMT

I have received only a couple of emails in the past 24 hours. Is there a problem with talktalk webmail?

Re: Emails not being received

siphosethu-TT — Wed, 05 Nov 2025 10:05:46 GMT

Hi there @AAK956, we don't have any outages at the moment. If you are having issues with receiving emails will need to run diagnostics on it, is it one particular person or are you not receiving emails on all senders.

Re: Emails not being received

AAK956 — Wed, 05 Nov 2025 10:13:46 GMT

It seems to be across the board. Just very unusual for me to receive such a small number of emails in that time period.

Re: Emails not being received

siphosethu-TT — Wed, 05 Nov 2025 10:15:07 GMT

I understand, is possible for you to ask someone to test so we can confirm. Thanks

Re: Emails not being received

AAK956 — Wed, 05 Nov 2025 10:26:27 GMT

I asked someone to respond to an email I sent yesterday, and they also sent me a new message. I received both. These were from a private email account. The emails I think I'm missing are emails from companies. Would that make a difference?

Re: Emails not being received

siphosethu-TT — Wed, 05 Nov 2025 10:28:22 GMT

Please check your spam folders. Thanks

Re: Emails not being received

AAK956 — Wed, 05 Nov 2025 10:33:48 GMT

I already have checked there. The most recent email is 15th September.

Re: Emails not being received

siphosethu-TT — Wed, 05 Nov 2025 10:36:39 GMT

Allow me to run checks on this. Thanks

Re: Emails not being received

siphosethu-TT — Wed, 05 Nov 2025 10:41:28 GMT

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

Re: Emails not being received

AAK956 — Wed, 05 Nov 2025 10:50:46 GMT

I am able to access the internet. I've tried several sites and didn't have a problem.

Re: Emails not being received

siphosethu-TT — Wed, 05 Nov 2025 10:51:41 GMT

I need to know what device are you using when accessing your email?

Re: Emails not being received

AAK956 — Wed, 05 Nov 2025 10:59:21 GMT

I have tried both my laptop and my mobile phone. My mobile phone is synced to my talktalk email account.

Re: Emails not being received

siphosethu-TT — Wed, 05 Nov 2025 11:01:06 GMT

I need to know the operating system on your Smartphone? whether it's an Android or iOS

Re: Emails not being received

AAK956 — Wed, 05 Nov 2025 11:03:53 GMT

My phone is a Samsung Galaxy, so android.

Re: Emails not being received

siphosethu-TT — Wed, 05 Nov 2025 11:05:52 GMT

Can you tell me the version of the operating system on your devices used?

Re: Emails not being received

siphosethu-TT — Wed, 05 Nov 2025 11:06:36 GMT

Whether it's an Android 10, 11 or latest.

Re: Emails not being received

AAK956 — Wed, 05 Nov 2025 11:23:33 GMT

Online it says originally 10 but the latest update is 12. I always accept updates, so assume now it's 12. Where might I find it actually noted on my device?

Re: Emails not being received

siphosethu-TT — Wed, 05 Nov 2025 11:32:48 GMT

Could you please tell me the last part of your email address? This is the section after the @ symbol.

For example, it might be talktalk.net or tiscali.co.uk.

Re: Emails not being received

AAK956 — Wed, 05 Nov 2025 11:43:35 GMT

talktalk.net

Re: Emails not being received

siphosethu-TT — Wed, 05 Nov 2025 11:44:34 GMT

Thank you, now can you please provide the part of your email address that is before the '@' symbol?