topic Re: emails going into peoples junk folders in Email

emails going into peoples junk folders

Bodger3 — Sun, 02 Nov 2025 11:27:43 GMT

Anybody any idea why some of my emails have started being labelled as spam when I am sending them to contacts I have been using for years.

Re: emails going into peoples junk folders

fr8ys — Sun, 02 Nov 2025 13:42:56 GMT

This is a known issue affecting hotmail and gmail recipients

Microsoft and Google are looking into this and working with the TalkTalk email team to resolve.

You are in the staff's queue for a response and so they can add your details to the affected list and for a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: emails going into peoples junk folders

Philile-TT — Mon, 03 Nov 2025 07:27:20 GMT

Thank you for providing that information @fr8ys. Hi @Bodger3 are you still experiencing issues?

Re: emails going into peoples junk folders

Bodger3 — Mon, 03 Nov 2025 08:43:55 GMT

I don't know as I am trying to contact my wife's old friends to tell them about her death and some are international, others I don't have another way to contact them.

Re: emails going into peoples junk folders

Philile-TT — Mon, 03 Nov 2025 08:46:25 GMT

@Bodger3 some customers have confirmed that the issue still persists, please keep a lookout on the forum for updates.

Re: emails going into peoples junk folders

JHB25 — Wed, 05 Nov 2025 15:00:30 GMT

I have the same issue! It's only my talktalk email that's affected.

Re: emails going into peoples junk folders

siphosethu-TT — Wed, 05 Nov 2025 15:09:28 GMT

Hi there @JHB25, please start your own thread so we're able to assist you. Thanks