topic Everymail non-migration in Email

Everymail non-migration

JonL1 — Thu, 06 Nov 2025 09:31:34 GMT

I'm having exactly the same problem as others on here. I've been using Everymail for three months without charge despite never having had any emails from yourselves about the migration. I try to subscribe and it just brings me back to talktalk webmail. Now Everymail has stopped working and when I ask them how I subscribe they tell me to speak to you. I've had my email address for 25 years, and cannot lose it. Please help.

Re: Everymail non-migration

mandisa1-TT — Thu, 06 Nov 2025 09:45:39 GMT

Hi there @JonL1 We sincerely apologize or the inconvenience caused to you, just to confirm did you contact us when you had about the migration?

Re: Everymail non-migration

JonL1 — Thu, 06 Nov 2025 09:48:34 GMT

Yes, I had several very long conversations with support trying to establish how I could retain my email after cancelling my broadband following a house move. It took weeks to be told to subscribe to everymail, and although it worked, it wouldn't let me subscribe

Re: Everymail non-migration

mandisa1-TT — Thu, 06 Nov 2025 09:49:27 GMT

Are you able to access your emails using webmail?

Re: Everymail non-migration

JonL1 — Thu, 06 Nov 2025 09:52:28 GMT

Yes, but I assume that access will suddenly disappear at some point, and I cannot lose this email address

Re: Everymail non-migration

mandisa1-TT — Thu, 06 Nov 2025 11:17:14 GMT

Please double check if you have not received any communication from us, regarding the migration to Everymail, you can also check on Spam. If you have not received comms with a link to subscribe to Everymail, you should continue having access to your Emails without any issues. The migration is being managed in batches, you will not be affected if you have not received any comms yet.

Re: Everymail non-migration

mandisa1-TT — Thu, 06 Nov 2025 11:25:39 GMT

The main reason you might have not received communication yet, is you recently left TalkTalk.