topic Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee in Email

Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fees

Laurie08 — Wed, 10 Sep 2025 09:42:22 GMT

I believed that as a current bb customer I would not have to pay to maintain access to these old accounts I access via webmail.

An online chat told me I needed to subscribe to everymail and pay £50 per address. This is surely not true?

I do not have a current TalkTalk email address - I have listed my historic addresses in my profile. I would be grateful for help and info.

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

Gliwmaeden2 — Wed, 10 Sep 2025 09:57:31 GMT

You are correct, @Laurie08, you do not have to subscribe to Everymail to keep your emails running, but as these are legacy addresses they must be connected to your current broadband account.

Staff will fill in a webform on your behalf to ensure this happens.

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra ...

sabelo-TT — Wed, 10 Sep 2025 10:11:33 GMT

@Laurie08, thank you for this as we will escalate this matter to our email team however will need to confirm minor details.

Did the customer receive any communication from us about their email account being migrated to Everymail?

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

Laurie08 — Wed, 10 Sep 2025 10:37:17 GMT

Thanks for the responses.

'Did the customer receive any communication from us about their email account being migrated to Everymail?' No - I saw an article on moneysaving expert which alerted me to the issue, otherwise I would have been unaware. I then noticed I could not send mails from my account. Thinking I may have missed it I have just done a search for everymail on g.....@tiscali.co.uk which yielded nothing.

My online TalkTalk chat was disappointing - simply directed me to subscribe at cost.

Stuff like this harms the brand.

I appreciate the help offered

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

Laurie08 — Wed, 10 Sep 2025 14:11:56 GMT

Thank you for progress made - much appreciated

one email g.....@tiscali.co.uk - I can send emails again - thankyou

two others j.s@lineone.net and l_m@lineone.net - have access to view mail but big red banner saying I cannot send and must subscribe to regain full access

one other l......k@tiscali.co.uk - cannot gain access - password reset route has sent no links to my phone or other emails

Looking forward hopefully to further help

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

kanya-TT — Wed, 10 Sep 2025 14:31:49 GMT

Hey there, @Laurie08. Can you answer the following for us:

Did you receive any communication from us about your email account being migrated to Everymail?
Is a sign-up option available when you login to your email
Are you experiencing feature restriction ( i.e. unable to send an email)

Kanya

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

Laurie08 — Wed, 10 Sep 2025 14:35:15 GMT

Kanya -

I posted this about half an hour ago which answers some of your questions

"Thank you for progress made - much appreciated

one email g.....@tiscali.co.uk - I can send emails again - thankyou

two others j.s@lineone.net and l_m@lineone.net - have access to view mail but big red banner saying I cannot send and must subscribe to regain full access

one other l......k@tiscali.co.uk - cannot gain access - password reset route has sent no links to my phone or other emails

Looking forward hopefully to further help"

Many thanks

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

kanya-TT — Wed, 10 Sep 2025 14:37:05 GMT

Hey @Laurie08, its not clear that is why I have re asked the question in a number format. It's crucial we get this information so that we can assist you accordingly.

Kanya

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

Laurie08 — Thu, 11 Sep 2025 14:49:31 GMT

I'm replying to your questions in the format of your choice Kanya

Hey there, @Laurie08. Can you answer the following for us:

Q1 Did you receive any communication from us about your email account being migrated to Everymail? No

Q2 Is a sign-up option available when you login to your email

I have 4 accounts

Yes -sign up option on 2 accounts -

? one account I cannot get into, so do not know

No - the other account had no sign up option showing, after some intervention by your team I could, once again, send emails on that account

Q3 Are you experiencing feature restriction ( i.e. unable to send an email)

I am unable to send emails on 2 accounts - they display a red banner with sign up options (The other I cannot get into)

Hoping that supplies the info you need as well as the answers to your questions

thanks

Laurie

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

kanya-TT — Thu, 11 Sep 2025 15:34:22 GMT

Thank for responding back. Kanya

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

Laurie08 — Sun, 14 Sep 2025 08:58:15 GMT

It's Sunday morning - I now have proper access to only one out of four of my addresses

I have access to g.......m@tiscali.co.uk - and can send emails

I have new warning notes that my account is about to be permanently deleted and a link "Upgrade Your Email Experience with Everymail" with charges of £50 per annum etc. on these two addresses l....._......K@lineone.net and also j...........t@lineone.net

I have no access at all to L......K@tiscali.co.uk - password not working, recovery not working

I would like to ask - can this be fixed, and how long will it take.

This is a time consuming hassle - I pay my regular monthly TalkTalk broadband fee - I have endured your security issues and data breaches over the years without complaint. It feels like you are holding customers to ransom. Why is Talk Talk demanding more money from existing customers?

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

Gliwmaeden2 — Sun, 14 Sep 2025 13:05:29 GMT

@Laurie08, staff will reply tomorrow.

Don't pay Everymail. Talktalk has got to get their act together and sort it for you. Such a nuisance and worry for you. Sorry to see it causing so many issues.

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

Laurie08 — Sun, 14 Sep 2025 13:11:12 GMT

Thank you for demonstrating someone is reading and paying attention.

I am not going to pay Everymail.

Currently pondering getting away from TalkTalk if they can't resolve this pdq - it is stressful and a time sump.

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

mandisa1-TT — Mon, 15 Sep 2025 08:46:24 GMT

Hi there @Laurie08 We sincerely apologize for the inconvenience caused to you, as you have an active broadband account with us you do not have to subscribe to Everymail, i can see you were advised otherwise in another department. I will complete a form for you and our back office team will have this resolved for you and your email services should be restored in the next 48 working hours.

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

mandisa1-TT — Mon, 15 Sep 2025 09:05:38 GMT

I would advise please update your recovery details, maybe change them to SMS/ the email address that is working, so you can be able to reset your password.

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

Laurie08 — Tue, 16 Sep 2025 05:59:38 GMT

Thank you Mandisa

Your advice seemed very sensible - I cannot follow it

I am unable to update recovery details or do anything at all on l....._......K@lineone.net and also j...........t@lineone.net

The first message I get when logging in is an ACCOUNT DELETION NOTICE

that my account will be deleted in 30 days. If I click anywhere on the page I am sent to the subscription page "Upgrade Your Email Experience with Everymail" in other words......

- There is no opportunity to update recovery details.

- There is no opportunity to read, export do anything with emails received.

I still have no access to my other account l........k@tiscali.co.uk - my password is incorrect message - reset details are not coming thru to phone or recovery addresses. I would reset my details if I could.

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

Laurie08 — Tue, 16 Sep 2025 06:05:14 GMT

Thank you Mandisa -

I cannot see what time you posted this message about my email being restored in 48 working hours. It would be helpful if you would give me a day and time when that 48 working hours would have elapsed. For example 'by Wednesday at 9 am'

If there are 24 working hours in a day the message means something very different to if there are 6 working hours in a day.

Not trying to be difficult - just trying to manage my expectations

Thanks

Laurie

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

sabelo-TT — Tue, 16 Sep 2025 07:32:36 GMT

We do understand your concerns about this however, the timescale provided is the exact timescale provided by our email team. I will kindly ask for your patience with this as assure you that this will be sorted.

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

Laurie08 — Wed, 17 Sep 2025 07:02:57 GMT

sabelo - you have not explained what 48 working hours means. please - somebody do so

Re: Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fee

Laurie08 — Wed, 17 Sep 2025 07:09:15 GMT

It is one week on and the situation has worsened.

The only way I could even see emails in 2 of my accounts is by subscribing.

You gave me no warning.

A click on the screen takes me straight to the subscribe page. Every time I try another tab opens, but no email access.

I'm getting worn down by this. I'm tempted to just walk away.

I pay my broadband subscription.

I get mediocre speeds.

You want more money from me.

Arghhh!