topic Re: TalkTalk Email on my Tiscali account no longer accessible in Email

TalkTalk Email on my Tiscali account no longer accessible

Jrk150 — Sat, 08 Nov 2025 14:34:22 GMT

Never had a problem accessing my TalkTalk email account on my mobile, till a couple of weeks ago. Now, when I go into apps.talktalk.co.uk on my iPhone7S (iOS 15.8.5), I get no response, just the spinning wheel. I have added my account per the given instructions.

Re: TalkTalk Email on my Tiscali account no longer accessible

ferguson — Sat, 08 Nov 2025 15:56:09 GMT

Are you able to get to your email on other devices? Are you using your iPhone to access this community?

Re: TalkTalk Email on my Tiscali account no longer accessible

Jrk150 — Sat, 08 Nov 2025 16:00:20 GMT

Access is fine on my Chromebook, which is where I accessed the community.

Re: TalkTalk Email on my Tiscali account no longer accessible

ferguson — Sat, 08 Nov 2025 16:15:08 GMT

OK. It may just be the iPhone, which along with its iOS version, is getting on a bit now. For perspective, the latest version is iOS 26.1.

Re: TalkTalk Email on my Tiscali account no longer accessible

ferguson — Sat, 08 Nov 2025 16:31:30 GMT

Are you able to access the community on your iPhone? There wasn't ever a 7s model btw?

Re: TalkTalk Email on my Tiscali account no longer accessible

Jrk150 — Sat, 08 Nov 2025 17:33:13 GMT

Sorry, iPhone 6s! I accept that it's getting on a bit, but the problem only started in the last couple of weeks. Same phone, same iOS - something must have changed somewhere!

Re: TalkTalk Email on my Tiscali account no longer accessible

ferguson — Sat, 08 Nov 2025 18:01:28 GMT

Which browser are you using on your iPhone? Can you access other web pages OK? If so, try the main TalkTalk community site and see if you can use the mail link from there.

Re: TalkTalk Email on my Tiscali account no longer accessible

Jrk150 — Sat, 08 Nov 2025 20:29:15 GMT

Yes, all the other TalkTalk facilities are available on my phone (account, community etc). When I click on Mail from the community page, I get the same problem.

Re: TalkTalk Email on my Tiscali account no longer accessible

ferguson — Sat, 08 Nov 2025 21:00:30 GMT

OK, well that's me out of ideas. See if anybody else has any thoughts before the support team come back online on Monday.

Re: TalkTalk Email on my Tiscali account no longer accessible

nambuso-TT — Mon, 10 Nov 2025 07:26:21 GMT

Hi there Since you’ve been able to access your TalkTalk email on your iPhone without issues until recently, this could indicate a temporary glitch or a configuration problem. Ensure you are connected to a stable Wi-Fi or mobile data network. Try switching between Wi-Fi and mobile data to see if the problem persists.

Re: TalkTalk Email on my Tiscali account no longer accessible

Jrk150 — Tue, 11 Nov 2025 11:51:01 GMT

Get the same problem whether I'm using Wifi or mobile data!

Re: TalkTalk Email on my Tiscali account no longer accessible

nambuso-TT — Tue, 11 Nov 2025 11:53:24 GMT

Okay thanks for letting me know. Could you please oo to Settings > Safari > Clear History and Website Data. This can help with loading issues.

Re: TalkTalk Email on my Tiscali account no longer accessible

Jrk150 — Tue, 11 Nov 2025 12:07:10 GMT

Well that was weird. Cleared Safari and restarted my phone. I actually got to the TalkTalk email login screen and was able to enter my userid and password (couldn't do that before). However, I can't get to my actual emails...just the constant spinning wheel!

Re: TalkTalk Email on my Tiscali account no longer accessible

nambuso-TT — Tue, 11 Nov 2025 12:25:29 GMT

Alright, please try to restart your device and log out and log In again.

Re: TalkTalk Email on my Tiscali account no longer accessible

Jrk150 — Tue, 11 Nov 2025 12:41:23 GMT

Did that. Took a long time to get to the login screen but it came up eventually. Entered my userid/password but have had the spinning wheel for over 5 minutes.

Re: TalkTalk Email on my Tiscali account no longer accessible

nambuso-TT — Tue, 11 Nov 2025 12:50:00 GMT

Could you please confirm if you’re using webmail? If so, kindly remove your account and then re-add it.

Re: TalkTalk Email on my Tiscali account no longer accessible

Jrk150 — Tue, 11 Nov 2025 13:05:14 GMT

I am using webmail, but I'm not sure what you mean by 'remove my account'. You don't mean my TalkTalk account?

Re: TalkTalk Email on my Tiscali account no longer accessible

Gliwmaeden2 — Tue, 11 Nov 2025 13:58:38 GMT

They mean your email address, @Jrk150.

Re: TalkTalk Email on my Tiscali account no longer accessible

Mandisa-TT — Tue, 11 Nov 2025 14:01:21 GMT

hi @Jrk150 yes, Remove and Re-add Account: Go to Settings > Mail > Accounts, select your TalkTalk account, and try removing it. Then, add it back following the setup instructions.

Re: TalkTalk Email on my Tiscali account no longer accessible

Jrk150 — Tue, 11 Nov 2025 21:44:20 GMT

To be honest, deleting and re-adding my account was the first thing I tried when I encountered the problem. I have tried again but, like then, it has made no difference. I don't even get the login screen.