topic Re: Non working digital phone after fbre installed a week ago in Email

Non working digital phone after fbre installed a week ago

billybob78! — Tue, 18 Nov 2025 09:31:56 GMT

A week ago we had fibre installed along with the digital phone. The 'engineer' rushed off before we could test anything. The full fibre works but the phone does not ! I am paying (uk calls) for a service I cannot get. I have been passed round all the talk talk departments without any help at all. Please fix this ASAP.

Re: Non working digital phone after fbre installed a week ago

mandisa1-TT — Tue, 18 Nov 2025 09:39:10 GMT

Hi there @billybob78! We sincerely apologize for the inconvenience caused. Please contact the full fibre team directly on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. Alternatively chat in with them via live chat: https: https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

Re: Non working digital phone after fbre installed a week ago

billybob78! — Tue, 18 Nov 2025 10:01:49 GMT

I have already been through all that and just been shunted from one department to another ! It is obviously an error by the so called engineer when he fitted the full fibre. Therefore it will need an engineer to visit and sort it out. Talktalk are not fulfilling their part of the contract and if they do not soon then I will leave.

Re: Non working digital phone after fbre installed a week ago

mandisa1-TT — Tue, 18 Nov 2025 10:07:17 GMT

I am sorry to hear that @billybob78! I would love to book an engineer for you, however we do not have the resources on this platform. You will need to contact the full fibre team directly, so they can have this resolved for you ASAP.

Re: Non working digital phone after fbre installed a week ago

Billx — Tue, 18 Nov 2025 11:07:08 GMT

Hi, @mandisa1-TT

You say, 'Please contact the full fibre team directly on 03451720074'.

Unfortunately, that number does not work.

It automatically takes one to the general number, 0345 172 0088.

It would be useful to advise the relevant people to fix that.

Re: Non working digital phone after fbre installed a week ago

mandisa1-TT — Tue, 18 Nov 2025 11:23:22 GMT

@Billx I will have to flag this, as this is the only Full fibre number. With the general number I would advise please stay on the line and they will put you through the full fibre team.

Re: Non working digital phone after fbre installed a week ago

Billx — Tue, 18 Nov 2025 11:25:33 GMT

Yes, I know that, @mandisa1-TT . I was just thinking maybe it can be corrected.

Re: Non working digital phone after fbre installed a week ago

billybob78! — Tue, 18 Nov 2025 14:37:41 GMT

As Biilx says above,the phone number you suggest just takes you back into the merry go round of being passed from one disinterested department to another. Atrocious service.

Re: Non working digital phone after fbre installed a week ago

mandisa1-TT — Tue, 18 Nov 2025 14:39:35 GMT

Alternatively, you can us the live chat link, provided above.