topic Re: Associate legacy email accounts to TalkTalk Broadband in Email

Associate legacy email accounts to TalkTalk Broadband

CherryPicker9999 — Thu, 20 Nov 2025 20:28:29 GMT

Hi upgraded to TalkTalk Full Fibre 1 week ago simply to keep my onetel email address.

Since this evening, I can no longer send emails.
I receive the message:

Sending of the message failed.
An error occured while sending mail. The mail server responded:
Reject for policy reason. Please check message and try again.

This was the same message before my onetel email address was associated with my talktalk account.

How can my onetel email address be associated with my talktalk account again?

Re: Associate legacy email accounts to TalkTalk Broadband

fr8ys — Thu, 20 Nov 2025 20:40:34 GMT

Please see here for more details
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M194737
Please post back once you have actioned.
Thank you.

Re: Associate legacy email accounts to TalkTalk Broadband

CherryPicker9999 — Thu, 20 Nov 2025 20:47:46 GMT

My profile has this information from my previous request for association.
The account number and email address are listed.

It seems association is not automatically renewed upon contract extensions.

Thanks.

Re: Associate legacy email accounts to TalkTalk Broadband

Gliwmaeden2 — Thu, 20 Nov 2025 22:40:20 GMT

Good point, @CherryPicker9999. I hope Talktalk takes note that you encountered the problem again. People with legacy addresses may need to keep an eye on this in future. I'll flag it up for you.

Re: Associate legacy email accounts to TalkTalk Broadband

Philile-TT — Fri, 21 Nov 2025 07:11:17 GMT

@CherryPicker9999 are you using webmail to access your emails?

Re: Associate legacy email accounts to TalkTalk Broadband

CherryPicker9999 — Fri, 21 Nov 2025 09:56:13 GMT

I generally send email via Thunderbird.

I just checked webmail on my phone and I cannot send email via this method.
On the app on a laptop the error is the same:
Message could not be sent to the following recipients: [REDACTED] (550 - 550 5.7.1 Reject for policy reason

I can download email. It is sending that is blocked.

I think the emails addresses need to be associated with my account again.

Regards

Re: Associate legacy email accounts to TalkTalk Broadband

siphosethu-TT — Fri, 21 Nov 2025 10:22:17 GMT

Hi there @CherryPicker9999, please provide me with the email you are having issues with. You can simply add the email under private notes on your profile. Thanks

Re: Associate legacy email accounts to TalkTalk Broadband

CherryPicker9999 — Fri, 21 Nov 2025 10:32:48 GMT

The email addresses are already listed there with my account number.

Thanks

Re: Associate legacy email accounts to TalkTalk Broadband

CherryPicker9999 — Fri, 21 Nov 2025 10:33:40 GMT

The email addresses are already listed in Private notes under my profile.

Re: Associate legacy email accounts to TalkTalk Broadband

siphosethu-TT — Fri, 21 Nov 2025 10:35:28 GMT

Thank you.

Re: Associate legacy email accounts to TalkTalk Broadband

siphosethu-TT — Fri, 21 Nov 2025 10:58:25 GMT

Looks like your emails are linked on the account, are you having any restrictions when using them?

Re: Associate legacy email accounts to TalkTalk Broadband

CherryPicker9999 — Fri, 21 Nov 2025 11:02:18 GMT

Yes, I cannot send emails.

On the app the error is:

Message could not be sent to the following recipients: [REDACTED] (550 - 550 5.7.1 Reject for policy reason)

Re: Associate legacy email accounts to TalkTalk Broadband

siphosethu-TT — Fri, 21 Nov 2025 11:04:33 GMT

Please confirm if this happens when sending for all domains or is it just a specific domain.

Re: Associate legacy email accounts to TalkTalk Broadband

CherryPicker9999 — Fri, 21 Nov 2025 11:15:15 GMT

It is all domains (except, I suppose TalkTalk as I can only send emails to my own onetel.com email address).

It seems that the association needs to be reset to allow emails to be sent again.

The error messages are exactly as I used to get before association.

Re: Associate legacy email accounts to TalkTalk Broadband

siphosethu-TT — Fri, 21 Nov 2025 11:16:37 GMT

Please check your email settings using the link below.

Email settings to access TalkTalk emails

Re: Associate legacy email accounts to TalkTalk Broadband

CherryPicker9999 — Fri, 21 Nov 2025 11:31:33 GMT

Given I can send emails to myself, I doubt the settings are an issue.

This is what I have bee using since 2023

Description: TalkTalk 2023
Server Name: smtp.talktalk.net
Port: 587
User Name: [REDACTED]@talktalk.net
Authentication method: Normal password
Connection Security: STARTTLS

Re: Associate legacy email accounts to TalkTalk Broadband

siphosethu-TT — Fri, 21 Nov 2025 11:34:33 GMT

Thanks

Re: Associate legacy email accounts to TalkTalk Broadband

siphosethu-TT — Fri, 21 Nov 2025 11:39:40 GMT

I'll need you to contact our full fibre team using the details I've provided below, they will have this looked into for you as soon as possible. Thanks

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

The link will direct you to chat.

Re: Associate legacy email accounts to TalkTalk Broadband

CherryPicker9999 — Fri, 21 Nov 2025 12:17:20 GMT

Are you not able to send the details to the email backend support team to check if emails out are permitted and associated correctly?

Else, it is the begining of the TalkTalk nightmare support.
Useless AI bot filter and already a 30min wait and no response still - ongoing.

"Thank you for your patience. All our experts are currently assisting other customers, and we are experiencing longer wait times than usual. We apologise for any inconvenience this may cause and appreciate your understanding as we work to resolve this issue as quickly as possible."

Re: Associate legacy email accounts to TalkTalk Broadband

siphosethu-TT — Fri, 21 Nov 2025 12:30:20 GMT

No, I cannot. If you contact the full fibre team using one of the methods, they'll be able to have this looked into and escalated if needed. Please stay on the line and you will get through to someone. You can also try chat which might be a bit faster perhaps. Thanks