topic Re: AFTER HACKING CHANGED PASSWORD BUT EMAIL ACCOUNTS WON'T ACCEPT THIS. CHAT BOX IS NOT WORKING in Email

AFTER HACKING CHANGED PASSWORD BUT EMAIL ACCOUNTS WON'T ACCEPT THIS. CHAT BOX IS NOT WORKING

LORNAA22 — Sun, 23 Nov 2025 16:03:13 GMT

As subject. Passwords not accepted on emails after changing password following hacking.

Re: AFTER HACKING CHANGED PASSWORD BUT EMAIL ACCOUNTS WON'T ACCEPT THIS. CHAT BOX IS NOT WORKING

Divsec — Sun, 23 Nov 2025 17:00:13 GMT

Hi @LORNAA22 could you provide a bit more insight please?

Are you using an email service like Outlook to access your emails or the online "app"

Are you able to send or receive email?

Which operating systems are you using?

Thanks

Re: AFTER HACKING CHANGED PASSWORD BUT EMAIL ACCOUNTS WON'T ACCEPT THIS. CHAT BOX IS NOT WORKING

nambuso-TT — Mon, 24 Nov 2025 08:02:46 GMT

Hi there @LORNAA22 . I am very sorry to hear this. Clear your browser’s cache and cookies or try accessing the email using a different browser. Thanks

@Divsec Thank you very much for assisting.

Re: AFTER HACKING CHANGED PASSWORD BUT EMAIL ACCOUNTS WON'T ACCEPT THIS. CHAT BOX IS NOT WORKING

LORNAA22 — Mon, 24 Nov 2025 17:02:59 GMT

Thank you for your interest. I am using Outlook and I have microsoft android system. I also have superboost which blocks email when suspicious activity is noticed on my email accounts. I changed the password on my account which also should change password on my email accounts but this is not recognised so I think it is blocked.

Re: AFTER HACKING CHANGED PASSWORD BUT EMAIL ACCOUNTS WON'T ACCEPT THIS. CHAT BOX IS NOT WORKING

Divsec — Mon, 24 Nov 2025 17:08:57 GMT

Hi @LORNAA22 thanks for this info which I'm sure will help @nambuso-TT to get to a solution of your issue.

If you changed your TalkTalk password, and your email password neither would automatically feed through into the Outlook app. You would need to reapply your new password in Outlook as well.

Re: AFTER HACKING CHANGED PASSWORD BUT EMAIL ACCOUNTS WON'T ACCEPT THIS. CHAT BOX IS NOT WORKING

nambuso-TT — Tue, 25 Nov 2025 07:11:10 GMT

Thank you for advising @Divsec. @LORNAA22 Please try that and let us know how it goes. Thanks