topic email hacked in Email

email hacked

gracie44 — Thu, 27 Nov 2025 18:47:50 GMT

My webmail has been hacked - I have not received any emails since Monday morning. Emails in my sent folder have all disappeared and a new 'Archive 2025' folder has appeared that I did not create. Because my email is hacked I can't sign into One Drive on my computer, and my folders aren't 'syncing' so therefore my webmail isn't syncing so I am not receiving emails - everytime I try to sign into One Drive it wants to send verification codes to my Talk Talk email, which is the email that I am signed in with - but that email is hacked so I won't get those codes. I am literally going around in circles - any help or ideas needed please!!!

Re: email hacked

RobEvo — Thu, 27 Nov 2025 19:33:53 GMT

Mine happened yesterday, you have just written exactly the same senecio I am going through, it is so infuriating.

Re: email hacked

nambuso-TT — Fri, 28 Nov 2025 07:07:11 GMT

Hi there @gracie44. I am very sorry to hear this. Please reset your email password. Thanks

@RobEvo Please start your own thread.

Re: email hacked

gracie44 — Fri, 28 Nov 2025 18:16:48 GMT

Hi, thanks for the advice to reset my password. However I cannot do this as the 'Forgotten Password' link I clicked on the initial login page to webmail just won't connect. I have a blank page with the whirring wheel in the middle - it has been like this for at least 20 minutes now, so I can't reset the password. Should it take this long to connect?????? Is there an alternative/better way to be able to reset my password?

Re: email hacked

Gliwmaeden2 — Fri, 28 Nov 2025 22:13:41 GMT

@gracie44, customer service opens at 9am on Saturday [closed Sunday].

I'd give them a ring on 03451 720088 or use the Chat link on this advice page:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Forum staff are not back on here before Monday and you probably need this sorted out ASAP.

Also run antivirus / malwarebytes etc on all devices to check that there are no nasties on there.

Re: email hacked

Mandisa-TT — Mon, 01 Dec 2025 07:14:20 GMT

Hi @gracie44 I'm sorry to hear you are unable to reset the password please try:

Clear browser cache and cookies or use a different browser (Chrome, Edge, Firefox).

Disable any ad-blockers or VPN temporarily.
Try incognito/private mode.
If possible, switch to another device (phone/tablet) and retry.