topic Re: Request for Access to Legacy Account in Email

Request for Access to Legacy Account

Sj473 — Thu, 20 Nov 2025 22:49:41 GMT

I am a current broadband user who has a legacy account because when i moved home in was informed by TalkTalk thst i couldn't dulse the same email address ti set uo a new account but I wanted to keep my email from the old account. Today was unable to sign in tomorrow email.

I am writing to request assistance in regaining access to my legacy TalkTalk account. I have been a long-standing customer and would like to continue accessing the services and information associated with this account.

Could you please advise me on the steps required to restore access, and let.

Thank you for your time and support. I look forward to your guidance.

Kind regards,
Shirley Jones

Re: Request for Access to Legacy Account

Billx — Fri, 21 Nov 2025 00:27:27 GMT

Hi. @Sj473

Go to your TalkTalk Community website Profile, here:

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Scroll down until you see 'Private notes'

Enter your legacy email address in Private notes. You can list any other TalkTalk email address there as well

Save the changes.

Come back to this thread, and report that you have done so.

Re: Request for Access to Legacy Account

Sj473 — Fri, 21 Nov 2025 06:27:31 GMT

I have entered my legacy Email in my private notes

Re: Request for Access to Legacy Account

amahle-TT — Fri, 21 Nov 2025 07:44:49 GMT

Thank you for confirming, have you received any communication from us about their email account being migrated to Everymail?

Re: Request for Access to Legacy Account

Sj473 — Fri, 21 Nov 2025 08:03:38 GMT

I have notv received any communication from you about their email account being migrated to Everymail

Re: Request for Access to Legacy Account

Sj473 — Fri, 21 Nov 2025 08:06:36 GMT

I have not received any communication from you about their email account being migrated to Everymail

Re: Request for Access to Legacy Account

Sj473 — Fri, 21 Nov 2025 08:10:13 GMT

No i have not

Re: Request for Access to Legacy Account

siphosethu-TT — Fri, 21 Nov 2025 09:45:19 GMT

Hi there @Sj473, you can keep the emails if you have an active broadband account. Please confirm if you are able to send and receive emails?

Re: Request for Access to Legacy Account

Sj473 — Fri, 21 Nov 2025 09:51:43 GMT

I cant receive or send emails

Re: Request for Access to Legacy Account

siphosethu-TT — Fri, 21 Nov 2025 10:03:49 GMT

I'll just check if your email is linked, please provide the email giving you issues under private notes on your profile. Thanks

Re: Request for Access to Legacy Account

Sj473 — Fri, 21 Nov 2025 10:11:48 GMT

The emisl is im my privat notee

Re: Request for Access to Legacy Account

siphosethu-TT — Fri, 21 Nov 2025 10:14:52 GMT

Thank you, I'll just check and confirm how will move forward afterwards.

Re: Request for Access to Legacy Account

siphosethu-TT — Fri, 21 Nov 2025 10:32:20 GMT

Please note that the reason you having issues with your email account is due to the fact that it's not linked to your active account. Allow me to have this looked into for you as the deadline has already passed and emails are being deleted. I'll just escalate this for you and get back to you as soon as I have feedback okay. Thanks

Re: Request for Access to Legacy Account

Sj473 — Fri, 21 Nov 2025 10:41:09 GMT

Thsnk you. This acvount is nt maun emial account

Re: Request for Access to Legacy Account

siphosethu-TT — Fri, 21 Nov 2025 10:59:11 GMT

You are most welcome.

Re: Request for Access to Legacy Account

Sj473 — Fri, 21 Nov 2025 16:42:21 GMT

Have you got an update yet?

Re: Request for Access to Legacy Account

siphosethu-TT — Fri, 21 Nov 2025 16:49:01 GMT

I won't get the update today so you can probably check on Monday, we still have to find out from the back-office team if it's still going to be possible. Thanks

Re: Request for Access to Legacy Account

Sj473 — Fri, 21 Nov 2025 16:54:21 GMT

Ok thsnk you.

Re: Request for Access to Legacy Account

siphosethu-TT — Fri, 21 Nov 2025 16:59:32 GMT

You are most welcome.

Re: Request for Access to Legacy Account

Sj473 — Fri, 21 Nov 2025 19:50:58 GMT

Please inform the back up team that this is my main emial account .