topic Re: Email Closure threat in Email

Email Closure threat

suensteve — Sat, 29 Nov 2025 14:28:50 GMT

We have been Talktalk customers for many years and are continually receiving emails telling us to click on the link to upgrade to a new version of webmail. The source of the emails is always different and doesn't look legitimate. This is the latest

We inform you that your email *******@tiscali.co.uk will be closed on 02/12/2025 because you have been ignoring all our update messages that we send you.

If you wish to continue using this email, please upgrade now to continue using our service. Update to our latest version now

LINK REMOVED

Warning: If this message is ignored, the email will be closed without your approval.

Is this yet another scam or do we need to take some action? Thanks

Re: Email Closure threat

Gliwmaeden2 — Sat, 29 Nov 2025 14:30:24 GMT

@suensteve

Not a good idea to post that live link!

There are no staff on here before Monday.

Re: Email Closure threat

Gliwmaeden2 — Sat, 29 Nov 2025 14:35:06 GMT

Please complete your community forum profile details, @suensteve.

Go via your avatar; settings. Complete Personal Information. Further down that area, add all your Talktalk associated email addresses in Private Notes for staff to check the situation for you during the week. Legacy email addresses have not always been correctly associated with current broadband users' accounts.

SAVE CHANGES after completing the details.

Despite those emails being phishing scams, it's worth getting this checked.

Re: Email Closure threat

suensteve — Sat, 29 Nov 2025 15:08:32 GMT

I am sorry, I am new to this. I cannot see anywhere to put any associated email numbers on my profile. Also I have not been able to remove the live link from the problem email

Re: Email Closure threat

Billx — Sat, 29 Nov 2025 15:24:59 GMT

Hi, @suensteve

What @Gliwmaeden2 meant is the following :

Go to your TalkTalk Community Profile area at, https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Scroll down,

You will see a field called 'Private Notes'

Enter all your email addresses in a list, within Private Notes area

@Gliwmaeden2 has already deleted your live link in this thread. You don't need to do anything in that regard.

Re: Email Closure threat

ferguson — Sat, 29 Nov 2025 15:31:54 GMT

@suensteve

Report the email to TalkTalk as advised here. Then permanently delete it.

Re: Email Closure threat

Philile-TT — Mon, 01 Dec 2025 07:25:45 GMT

Hi there @suensteve advise if you had followed the instructions provided by @ferguson?

Are your emails still functioning as normal?

Re: Email Closure threat

suensteve — Tue, 02 Dec 2025 09:30:59 GMT

Hi Phil, I sent that particular email to phishing as suggested. I am still receiving emails ok at the moment but I had the following which is similar to ones received before. I guess I just keep sending these to the phishing@talktalk.co.uk

Thanks for your help

9 inbox emails are waiting to be delivered due to server timeout

Click "Receive Emails" below to have the emails delivered to your inbox.

Re: Email Closure threat

Philile-TT — Tue, 02 Dec 2025 09:36:55 GMT

Yes, you can block and report the emails. If there aren't any restrictions on your emails these are not emails from EveryMail from TalkTalk.

Re: Email Closure threat

suensteve — Wed, 03 Dec 2025 12:26:06 GMT

I am still receiving emails telling me we are not on the correct email version and our account will be deleted if we do not upgrade. Is there any way we can check that we are on the correct version? nothing has changed at our end and it is suitable for our needs.

Re: Email Closure threat

nambuso-TT — Wed, 03 Dec 2025 12:51:44 GMT

Thank you for confirming. I am looking into this.

Re: Email Closure threat

nambuso-TT — Wed, 03 Dec 2025 13:08:54 GMT

@suensteve Just to clarify, is the most recent email from the same sender as the previous ones, or is it from a different address?

Re: Email Closure threat

suensteve — Wed, 03 Dec 2025 23:05:12 GMT

It is similar..... REMOVED FOR SECURITY REASONS stwilfridscrawley.onmicrosoft.com

it says your account will be disconnected

Re: Email Closure threat

AndrewNaylor — Wed, 03 Dec 2025 20:55:08 GMT

I have received three Emails saying the above and unfortunately clicked on the link they gave on the last one.

Re: Email Closure threat

AndrewNaylor — Wed, 03 Dec 2025 23:06:11 GMT

Good Evening.

I have received three Emails on the 24, 25th November and one yesterday 2nd December all saying

Talk-Talk®

Hello dear,

Customers who fail to update their user credentials by December 5th, 2025, will be unavailable to utilize them. Our records indicate that your account has not been switched to the most recent version. Please use the button below for connection to our new server quickly and avoid losing your login credentials.

REMOVED FOR SECURITY REASONS

Our modified Terms of Membership and Statement will restrict you from using your account starting December 5th, 2025. Update your email information by clicking here

We welcome you as an essential member.

Regards,

©Talk-Talk 2025 We're registered in the United Kingdom, E1 8EE (company number 1800000

I unfortunately clicked on the upgrade link, after receiving the 3rd one, can anyone help? I only have my Email with you, but have paid to keep the address.

Re: Email Closure threat

Billx — Wed, 03 Dec 2025 21:27:09 GMT

Hi, @suensteve

These are obviously spamming/scamming emails. (They are unknown email addresses to you, correct?)

You should not click on them.

If they had all the same email address or email domain, then you could 'Blocklist' the email address/domain within the 'Blocklist' in TalkTalk webmail. Since their email addresses/domains vary, then an email filter/rule could come into play.

Could you please say, whether they are all put in the Inbox folder, in the Spam folder, or some in each?

Roughly, how many in total did you get in the last week?

I will give some more info when you reply.

Re: Email Closure threat

Billx — Wed, 03 Dec 2025 22:17:56 GMT

Hi, @AndrewNaylor

You should open your own thread, Andrew.

Click on 'Email' at the top within the heading, "Home | Help with your service | Email | Re: Email Closure threat"

Then click on 'Start a new topic'.

Copy what you've said here into your new thread.

Edit: These are obviously phishing emails, the sender pretending to be TalkTalk.

After you've opened the emails, what is the From: email address/es on them?

Don't do any more clicks on the emails.

Re: Email Closure threat

Gliwmaeden2 — Wed, 03 Dec 2025 23:08:25 GMT

@suensteve and @AndrewNaylor, please NEVER POST LIVE LINKS LIKE THAT!

It's irresponsible - having both clicked on live links yourselves, I'd have thought you would have known to be more careful when posting in the community.

Re: Email Closure threat

Gliwmaeden2 — Wed, 03 Dec 2025 23:27:14 GMT

@AndrewNaylor, if you have paid to keep your address, whether using Mailplus or Everymail, you will have your emails managed by Everymail and Talktalk will not be responsible for the management of them. No point posting on the Talktalk forum.

Use Everymail for support.

Re: Email Closure threat

Mandisa-TT — Thu, 04 Dec 2025 07:09:19 GMT

Hi @Gliwmaeden2 thank you so much for your help.