topic Re: Tiscali emails going to recipients junk folder in Email

Tiscali emails going to recipients junk folder

Malco2 — Mon, 01 Dec 2025 16:54:01 GMT

Ongoing issue with emails from tiscali account going into recipient junk folder

Re: Tiscali emails going to recipients junk folder

Mandisa-TT — Mon, 01 Dec 2025 16:58:22 GMT

Hi @Malco2 Thank you for reaching out about the issue with your Tiscali emails landing in recipients' junk folders. This can be quite frustrating. Ask Recipients to Whitelist: Encourage your recipients to add your Tiscali email address to their contacts or whitelist it to ensure future emails land in their inbox.

Re: Tiscali emails going to recipients junk folder

fr8ys — Mon, 01 Dec 2025 17:32:05 GMT

As this is an ongoing issue, I raised it again with the forum manager who has confirmed it's an ongoing investigation but as it's not affecting all users it's difficult to pin down the cause.

In the meantime the advice from @Mandisa-TT is all that can be suggested to mitigate this issue, but it's difficult for you to know just who is not receiving your mails.

Re: Tiscali emails going to recipients junk folder

Philile-TT — Tue, 02 Dec 2025 07:01:43 GMT

@fr8ys thank you.

Re: Tiscali emails going to recipients junk folder

Malco2 — Tue, 02 Dec 2025 21:19:38 GMT

Obviously Talk Talk do not think this is a serious problem as emails still going into junk folders. There is no point in having an email account where messages are not received and unless Talk Talk resolve this in the next few days I will be looking to cancel and go to a different provider

Re: Tiscali emails going to recipients junk folder

siphosethu-TT — Wed, 03 Dec 2025 07:04:59 GMT

Hi there @Malco2, I'm really sorry about the inconvenience that this must be causing you. Please note that this is still being looked into, please create filter rules for now to redirect your emails to the correct folders okay.

Re: Tiscali emails going to recipients junk folder

Malco2 — Wed, 03 Dec 2025 08:55:46 GMT

Not sure what "please create filter rules for now to redirect your emails to the correct folder" means as I have no control over the recipients email client and even if I could forward this information it would go intotheir junk folder

Re: Tiscali emails going to recipients junk folder

siphosethu-TT — Wed, 03 Dec 2025 09:02:22 GMT

You can do that if you have any emails going to your spam folders, they can just simply whitelist emails as @Mandisa-TT suggested. Thanks

Re: Tiscali emails going to recipients junk folder

siphosethu-TT — Wed, 03 Dec 2025 09:02:57 GMT

Here's a link on the process.

Using TalkTalk Webmail

Re: Tiscali emails going to recipients junk folder

Malco2 — Wed, 03 Dec 2025 09:21:19 GMT

The problem is with emails I am sending from my tiscali account not those I am receiving - emails I am sending are going into the junk folders of recipients accounts

Re: Tiscali emails going to recipients junk folder

siphosethu-TT — Wed, 03 Dec 2025 09:24:59 GMT

I understand, that's exactly the reason I've asked you ask them to whitelist your email which will help direct them to their inbox. Thanks

Re: Tiscali emails going to recipients junk folder

Malco2 — Wed, 03 Dec 2025 09:49:43 GMT

How am I supposed to communicate to them if I only have their email address and any instructions to them are going into their junk folder? You are assuming everyone checks thier junk folders for messages - they dont!

Re: Tiscali emails going to recipients junk folder

siphosethu-TT — Wed, 03 Dec 2025 09:57:33 GMT

Understand, If you wish to log a complaint about this please use the link below. Thanks

Raising a complaint

Re: Tiscali emails going to recipients junk folder

Malco2 — Wed, 03 Dec 2025 10:19:56 GMT

Thanks but I just would just like the problem sorting out please

Re: Tiscali emails going to recipients junk folder

siphosethu-TT — Wed, 03 Dec 2025 10:22:20 GMT

You are most welcome.

Re: Tiscali emails going to recipients junk folder

Malco2 — Sun, 14 Dec 2025 09:50:27 GMT

This problem is still not resolved - are Talk Talk doing anything about emails going into junk folders - it is ywo weeks since I brought this up and nothing has changed!!

Re: Tiscali emails going to recipients junk folder

fr8ys — Sun, 14 Dec 2025 10:27:12 GMT

It's been 3 months since I reported this to the Forum Manager and I have been chasing on a regular basis.

As it's intermittent and not affecting all users it's proving difficult to pin down, but I'm told TalkTalk are working closely with Microsoft and Google, as it's affecting them in the main.

Re: Tiscali emails going to recipients junk folder

amahle-TT — Mon, 15 Dec 2025 07:08:05 GMT

Thank you @fr8ys.