topic Re: Internet not working since 2nd November in Email

Internet not working since 2nd November

Rameshchandra48 — Thu, 04 Dec 2025 13:07:36 GMT

Dear Sir/Madam

From 2nd November we had no internet and when we reported you arranged for engineer and

and in process various engineers were arranged, while we were detained in our home, waiting for engineers, the internet remained dead.We also reported we were travelling.

we had a message from James Ref. REP 16158903,that by 18th November the internet will be restored.

and when my daughter visited my flat the internet was not working .We are tired and frustrated

Please cancel my contract and give credit for revive no provided

Regards

Rameshchandra Shah

Re: Internet not working since 2nd November

nambuso-TT — Thu, 04 Dec 2025 13:14:00 GMT

Hi there @Rameshchandra48. I am very sorry for your recent experience with TalkTalk and the inconvenience caused by this. I can run some few tests to get to the bottom of this for you.

Re: Internet not working since 2nd November

nambuso-TT — Thu, 04 Dec 2025 13:18:19 GMT

We cannot cancel contracts on this platform. For details about our cancellation policy, please refer to the following link: Cancel your TalkTalk service

Regarding compensation for the service since you were unable to use your internet, we are unable to offer it at this time, as our system automatically applies compensation 30 days after the issue has been resolved. For more information on compensation, please see the link below. About your auto compensation credit