topic Re: Talk Talk is blocking my outgoing Emails. in Email

Talk Talk is blocking my outgoing Emails.

Alwaine1 — Sun, 14 Sep 2025 19:28:10 GMT

Last Monday I discovered I was unable to send my bigpond.net.au emails. I could receive emails ok but couldn't send them. This came without any warning or other notification. I also could not send them from my iphone or ipad. My wife who shares a similar ISP bigpond.net.au has the same issue.

I could send emails from other email addresses such as gmail but not from bigpond addresses

At first I thought it was the ISP (Telstra) who holds my bigpond email address so I contacted them and they advised they were not blocking my emails. I also could send emails via webmail from their web page.

After further investigation I found I could send emails from my Iphone and ipad using mobile data but not via my home wifi.

This weekend,I stayed at a hotel and had no issues sending bigpond emails from all my devices

The only conclusion I can come to us that for whatever reason Talk Talk has placed a block on sending bigpond.net.au emails.

How can I get this block removed?

Re: Talk Talk is blocking my outgoing Emails.

siphosethu-TT — Mon, 15 Sep 2025 08:46:12 GMT

Hi there @Alwaine1, did you receive any comms regarding Everymail?

Re: Talk Talk is blocking my outgoing Emails.

nameunknown_ — Mon, 15 Sep 2025 10:10:06 GMT

@siphosethu-TT

Your question does not look relevant to the issue that @Alwaine1 has raised.

@Alwaine1 is unable to send email from their bigpond email account provided by Telstra, when using TalkTalk internet service, but can send from that email account using mobile data, and when connected to the internet using a provider other than TalkTalk.

Re: Talk Talk is blocking my outgoing Emails.

nambuso-TT — Mon, 15 Sep 2025 10:23:12 GMT

Hi there @Alwaine1 I am very sorry to hear this. I will need to run checks with you to determine the cause of the issue. Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with or trying to search for something on the Internet.

Re: Talk Talk is blocking my outgoing Emails.

Alwaine1 — Mon, 15 Sep 2025 15:43:39 GMT

My talk talk works well EXCEPT that I cannot send emails from bigpond.net.au. I have full internet web access and can send Gmail messages ok

Re: Talk Talk is blocking my outgoing Emails.

Alwaine1 — Mon, 15 Sep 2025 15:44:45 GMT

No never heard of Everymail v

and can’t see what is has to do with my issue?

Re: Talk Talk is blocking my outgoing Emails.

nambuso-TT — Mon, 15 Sep 2025 16:47:10 GMT

Thank you very much. I need to know what device are you using when accessing your email?

Re: Talk Talk is blocking my outgoing Emails.

Alwaine1 — Tue, 16 Sep 2025 14:26:45 GMT

Please read my msg. I mentioned I use my laptop, iphone and ipad to access my emails. I can receive bigpond emails on all these devices but cannot send bigpond emails on any of them when I am connected to Talk Talk wifi. If I use mobile data or another wifi service, I can send bigpond emails. Also, using TalkTalk wifi I can send and receive my gmail emails. Hence the issue is that I am unable to send bigpond.net.au emails only when I am using TalkTalk wifi.

The only conclusion I can come to is that TalkTalk is blocking these emails and so I would ask that you please look at your end to identify and remove this block. This saga is now into its 8th day.

Re: Talk Talk is blocking my outgoing Emails.

nambuso-TT — Tue, 16 Sep 2025 15:16:40 GMT

Okay I understand we will continue with checks. Please confirm which device are you using currently.

Re: Talk Talk is blocking my outgoing Emails.

Alwaine1 — Thu, 18 Sep 2025 15:12:05 GMT

Nambuso, Can you please let me know what is being done to fix my problem. I am still unable to send emails from my xxxx@bigpond.net.au address. I would also appreciate it if you could please let me know how I can escalate this issue within your company.

Re: Talk Talk is blocking my outgoing Emails.

nambuso-TT — Thu, 18 Sep 2025 15:15:52 GMT

@Alwaine1 I was running checks for you, I asked you to confirm the device you were using so that I could proceed with checks.

Re: Talk Talk is blocking my outgoing Emails.

Alwaine1 — Sun, 21 Sep 2025 05:11:55 GMT

Na,busco Understood. Last Sunday I mentioned the devices I was using and on Tuesday ,I repeated them. ie laptop, iphone, ipad and they all were experiencing the same issue - ie being able to receive not not able to send emails via bigpond.net.au.

I am now in Melbourne Australia where I can send and receive emails without making any changes to my devices . Hence I am 100% certain the issue is not with any of the devices but with the Talk Talk system blocking the bigpond.net.au address.

It will be a couple of months before I return to the UK and so I would appreciate it if in the meantime you could please check out your system to find and remove the blockage in order that I can have full internet access when I return. You assistance in this is appreciated.

Re: Talk Talk is blocking my outgoing Emails.

Gliwmaeden2 — Sun, 21 Sep 2025 07:26:31 GMT

@Alwaine1, usually when staff ask which devices you are using they need more specific replies, eg which model of iPhone / iPad / laptop and the latest software on them.

It might help if you could post what these are as staff need more information to work with.

Re: Talk Talk is blocking my outgoing Emails.

Alwaine1 — Sun, 21 Sep 2025 18:53:11 GMT

Ok, the details are as shown below

ASUS Zenbook A14

Apple iPhone 16

Apple iPhone 11

Apple iPad 10th generation

Apple Air

All exhibit exactly the same issue. They can receive but not send emails xxxx@bigpond.net.au (two different accounts) but they cannot send emails when connected to TalkTalk.

However, when connected to mobile data or another internet service, they all function correctly. They can send and receive emails with a xxxx@ bigpond address.

Also when the above items are connected to Talk Talk I can send and receive emails with other addresses such as gmail.

As I have previously said, this points to an issue with the Talk Talk service.

Re: Talk Talk is blocking my outgoing Emails.

sabelo-TT — Fri, 26 Sep 2025 09:43:39 GMT

@Alwaine1, could you kindly double check on your email settings to see if the email domain you are trying to send to if it's not blocked.

Re: Talk Talk is blocking my outgoing Emails.

Alwaine1 — Fri, 26 Sep 2025 11:59:14 GMT

I did this before contacting Talk Talk and they checked and confirmed there was no blockage on the email address of my wife nor myself. This seems correct as I can send emails from other Internet providers but not Talk Talk. Also, I cannot understand why send emails from their website via webmail.

Re: Talk Talk is blocking my outgoing Emails.

Alwaine1 — Sat, 27 Sep 2025 07:12:15 GMT

It seems my auto-correct may have mixed up the last sentence of my paragraph. It was supposed to say:

Also I cannot understand why I can send emails from the domain's website via their webmail application.

My current status is that with all my devices, I can receive and send emails from any service ( including mobile data) other than Talk Talk. With Talk Talk. I can only receive emails but I cannot send them. It must be obvious that Talk Talk is blocking them?

I would appreciate it if this blockage could please be removed.

Re: Talk Talk is blocking my outgoing Emails.

Philile-TT — Thu, 02 Oct 2025 09:45:37 GMT

@Alwaine1 are you still having issues with sending emails?

Re: Talk Talk is blocking my outgoing Emails.

Gliwmaeden2 — Thu, 02 Oct 2025 10:49:33 GMT

@Philile-TT, see post # 12.

@Alwaine1 said they would be in Australia for a couple of months, so currently have no way to check what's happening as the problem only occurs when using Talktalk's wifi.

Re: Talk Talk is blocking my outgoing Emails.

Philile-TT — Thu, 02 Oct 2025 11:19:49 GMT

@Gliwmaeden2 thank you. I guess he will get back to us once they are able to test and see.