topic Re: Problems sending email to gmail accounts in Email

Problems sending email to gmail accounts

jmdor — Sun, 07 Dec 2025 15:21:56 GMT

I have to send emails to my choir members, which I do as bcc. For those members who have gmail accounts, often the emails are going into spam or just not being received, but sometimes they go through. So I never know if they've been received or not. In many cases, my email is listed in the recipients address book.

Please help - very annoying, as today someone drove to an event that had been cancelled. Thanks!

Re: Problems sending email to gmail accounts

fr8ys — Sun, 07 Dec 2025 15:27:00 GMT

@jmdor thanks for starting your own thread.

There is a known issue and Microsoft and Google are working with TalkTalk to find a solution as it's affecting Hotmail and Gmail in the main.

Staff are back tomorrow and will add your details to those users affected by this.

All you can ask your members to do us add your address to their address books which could help minimise the issue.

Re: Problems sending email to gmail accounts

jmdor — Sun, 07 Dec 2025 15:28:11 GMT

Thanks for your help

Re: Problems sending email to gmail accounts

fr8ys — Sun, 07 Dec 2025 15:28:41 GMT

Or you could look into opening a Hotmail account for the choir and using this for your mails etc.

Re: Problems sending email to gmail accounts

Billx — Sun, 07 Dec 2025 23:12:59 GMT

Hi, @jmdor

There are 2 ways of attempting to force a spam-marked email, from the spam folder to the inbox folder:

adding the incoming email address into one's address book

adding the incoming email address into one's 'Allowlist' (sometimes called safe senders list)

For TalkTalk, adding the incoming email address into one's 'Allowlist' works well (I am not sure if adding it to the address book, will do the same thing or nothing)

Looking at it from gmail's point of view, it is possible either of the 2 ways will work. But maybe only 1 of the 2 ways will work.

So, if gmail can do it via the 'Allowlist' way, that is an option.

Re: Problems sending email to gmail accounts

nambuso-TT — Mon, 08 Dec 2025 07:41:14 GMT

Hi @jmdor. Just to confirm, is the issue occurring only when you send emails to my choir members, or are you experiencing it with other email recipients as well?

Re: Problems sending email to gmail accounts

jmdor — Mon, 08 Dec 2025 09:35:21 GMT

The choir are the only ones I send group emails to from my Talktalk account. But I don't want to use my other account as I like to keep that for work emails.

Re: Problems sending email to gmail accounts

jmdor — Mon, 08 Dec 2025 09:35:49 GMT

Thanks - I will send this to the people having trouble receiving.

Re: Problems sending email to gmail accounts

nambuso-TT — Mon, 08 Dec 2025 09:38:57 GMT

Thanks for advising @Billx.

Re: Problems sending email to gmail accounts

Billx — Mon, 08 Dec 2025 11:14:52 GMT

OK, @nambuso-TT

I think it's called 'safe senders list' by the Microsoft ft people

Re: Problems sending email to gmail accounts

nambuso-TT — Mon, 08 Dec 2025 11:16:39 GMT

Thank you for letting me know.

Re: Problems sending email to gmail accounts

fr8ys — Mon, 08 Dec 2025 17:01:54 GMT

@Billx from the Microsoft support site.

By default, email addresses in your Outlook contacts are considered safe senders by the Junk Email Filter, but you can change this setting.

So if you haven't changed the settings it does the job.

The same holds for Thunderbird, so I'm assuming it does for Gmail and other providers.

Re: Problems sending email to gmail accounts

mandisa1-TT — Mon, 08 Dec 2025 16:45:50 GMT

Thank you for the support @fr8ys

Re: Problems sending email to gmail accounts

Billx — Mon, 08 Dec 2025 19:26:18 GMT

@fr8ys

That's fair enough, if Microsoft's site says that. You have to make sure you haven't changed that setting, otherwise it doesn't apply.

Using the safe senders list, in Microsoft Outlook is a surer bet.

However, there is a problem with Microsoft Outlook

My version of Outlook, 'Outlook for Windows' can't handle spam filter settings any more. So, I would rather not use Outlook

Other people may not use Outlook, in any case.

TalkTalk's 'Allowlist' does the job, perfectly.

Edit: also there are no-reply email addresses which would not be in the address book, but which need to be 'Allowlisted', otherwise they end up in the Spam folder, An example of these addresses, are some of TalkTalk's own addresses.

Edit2: I think it boils down to this,

To deal with any email spam filtering issues, its best to do that, via the email address's own email provider's app, and follow it's guidelines, not via third party app. For my TalkTalk addresses I would do that via TalkTalk webmail. If I had a real Outlook address or other Microsoft address, I would do it via the Microsoft Outlook app, etc. That doesn't mean 3rd party apps are not useful for other things.

Re: Problems sending email to gmail accounts

amahle-TT — Wed, 10 Dec 2025 07:05:46 GMT

Thanks.

Re: Problems sending email to gmail accounts

Osprey7 — Sun, 14 Dec 2025 21:44:59 GMT

I have found that all email originating from a TalkTalk addresses automatically go into Gmail spam. If you highlight one of these mails and then hit the 3 dots in the upper right corner, there is an option in the drop down to Report as not spam (it's in Red). The message says that all emails from this sender will now go to your inbox. The highlighted message is also moved to Gmail Inbox. Worked for me

Re: Problems sending email to gmail accounts

nambuso-TT — Mon, 15 Dec 2025 07:12:13 GMT

@Osprey7 Thank you very much for letting us know and this could also work for another member in this forum.

Re: Problems sending email to gmail accounts

jmdor — Mon, 15 Dec 2025 08:02:07 GMT

Thank you ! This is very helpful. I will give the info to all my recipients with Gmail. Thanks for taking the time to reply.

Re: Problems sending email to gmail accounts

Philile-TT — Tue, 16 Dec 2025 06:57:04 GMT

You are most welcome.