topic Re: How do I change password on a mypostoffice email account? in Email

How do I change password on a mypostoffice email account?

ChasandDi — Thu, 11 Dec 2025 19:15:26 GMT

I need to change the password on my old mypostoffice.co.uk email account, which was taken over by Talk Talk. Please can anyone advise on how to do this.

Re: How do I change password on a mypostoffice email account?

fr8ys — Thu, 11 Dec 2025 20:03:58 GMT

Are you a TalkTalk broadband customer or have you received an email about migrating to Everymail?

If the former, you can find details here.

If you have migrated to Everymail, then you will need to contact them for help.

Hope this helps.

Re: How do I change password on a mypostoffice email account?

siphosethu-TT — Fri, 12 Dec 2025 07:03:41 GMT

Hi there @ChasandDi, please confirm if @fr8ys advise was able to clarify everything for you.

Re: How do I change password on a mypostoffice email account?

ChasandDi — Fri, 12 Dec 2025 11:04:39 GMT

Hi Thank you for your question. I have now had time to try the options that were suggested and some of the links do not work but when trying the forgotten password method we do not get a link sent to either our email or phone. So we are still stuck!

To clarify, this email account is a legacy account that originated with the post office and was then transferred to Shell Energy. Talk Talk have taken over the Shell customers so we are a legacy account twice over!

We currently have broadband, land line and email from Talk Talk.

Re: How do I change password on a mypostoffice email account?

fr8ys — Fri, 12 Dec 2025 11:26:49 GMT

Can you complete your profile please and add your Email Addresses to the private notes field so support staff can trace your account and offer further support.

Link to your profile here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: How do I change password on a mypostoffice email account?

Philile-TT — Fri, 12 Dec 2025 11:18:01 GMT

@fr8ys thank you. @ChasandDi please update details and we will assist further.

Re: How do I change password on a mypostoffice email account?

ChasandDi — Fri, 12 Dec 2025 16:03:25 GMT

Hi I wonder if there is any update on my problem with my email password reset? Or do you need any more details from me?

Re: How do I change password on a mypostoffice email account?

ChasandDi — Fri, 12 Dec 2025 16:32:33 GMT

I notice on your Talk Talk FAQs page that there is a question asking " Can I still use my Post Office email address"

It tells me that I can access via the Shell Energy webmail login.

This works and I have a password for this.

Can I reset my password via this Shell Energy page via the forgot password method??

I don't know if there is a recovery email address attached to this account so I'm reluctant to try it without advice in case I get locked out.

Re: How do I change password on a mypostoffice email account?

Gliwmaeden2 — Fri, 12 Dec 2025 18:09:00 GMT

@ChasandDi, for sometime after the Shell Migration there was a dedicated team dealing with all the consequences so you might try asking if they can help via Chat or 03451 720088 on Saturday, after 9am.

There's no forum support now before Monday.

Re: How do I change password on a mypostoffice email account?

Mandisa-TT — Mon, 15 Dec 2025 07:07:09 GMT

Hi @ChasandDi Let us know if your issue has been resolved?

Re: How do I change password on a mypostoffice email account?

Mandisa-TT — Mon, 15 Dec 2025 07:17:45 GMT

Hi @ChasandDi

Yes, but only if your Post Office email account has valid recovery details set up.
If no recovery details exist, the reset will not lock you out — it just won’t complete

Re: How do I change password on a mypostoffice email account?

ChasandDi — Mon, 15 Dec 2025 10:21:17 GMT

Good morning.

We have now resolved our problem.

We did login via the shell energy webmail interface and we simply bit the bullet so to speak!

We were able to change the password as it appears that there was a registered recovery email address which we can still access.

Re: How do I change password on a mypostoffice email account?

Philile-TT — Tue, 16 Dec 2025 07:01:08 GMT

@ChasandDi thank you for confirming that and keeping us updated.