topic Re: Slow e mails in Email

Slow e mails

Dave63 — Tue, 16 Dec 2025 16:31:41 GMT

On my tiscali e mail account some days the day’s e mails do not come through until the evening. Other days they come through promptly and all seems well.

Can anyone please help.

Re: Slow e mails

Philile-TT — Wed, 17 Dec 2025 06:59:10 GMT

@Dave63 are you using webmail to access emails?

Re: Slow e mails

Dave63 — Wed, 17 Dec 2025 13:39:53 GMT

No just the simple method that I have always used. Today’s e mails came through at 11.15 am

Re: Slow e mails

Philile-TT — Wed, 17 Dec 2025 13:45:18 GMT

I can only be able to run a diagnostics test if you use webmail to access your emails not a mail client.

Re: Slow e mails

Dave63 — Wed, 17 Dec 2025 17:39:13 GMT

If I now start to use web mail to access my e mails can you then run your diagnostics test.

Re: Slow e mails

Gliwmaeden2 — Wed, 17 Dec 2025 17:42:16 GMT

@Dave63, staff are only on here between c 7am and 5pm [Monday to Friday] so you need to check back during the day for any diagnostics to be run.

Re: Slow e mails

Philile-TT — Thu, 18 Dec 2025 07:00:09 GMT

@Dave63 have you checked if you still having the same issue when using webmail?

Re: Slow e mails

Philile-TT — Thu, 18 Dec 2025 07:01:25 GMT

Please test by having someone to send an email and see if you still experiencing the same issue?

Re: Slow e mails

Dave63 — Thu, 18 Dec 2025 13:05:41 GMT

Today all e mails were working fine. I had a email sent to me and it arrived promptly.

All seems to be working well in Webmail.

Perhaps the fault has corrected itself.

Re: Slow e mails

nambuso-TT — Thu, 18 Dec 2025 13:11:28 GMT

Hi @Dave63, thank you for the update. If the issue recurs, please feel free to reach out to us again, and we’ll be more than happy to assist you.

Thank you very much for contacting TalkTalk. Enjoy your day.

Re: Slow e mails

Dave63 — Thu, 18 Dec 2025 13:21:44 GMT

Thank you for your help.

Re: Slow e mails

nambuso-TT — Thu, 18 Dec 2025 13:27:58 GMT

No worries:)

Goodbye!👋

Re: Slow e mails

Dave63 — Wed, 24 Dec 2025 15:07:32 GMT

I’m afraid the original problem has recurred.

Can access e mails in webmail fine, also on my Samsung phone also fine. They are just not appearing on my I pad which is where I normally access them.

Today’s e mails have still not arrived on my I pad but are present on webmail account and Alison my phone.

I am puzzled.

Re: Slow e mails

mandisa1-TT — Wed, 24 Dec 2025 15:18:32 GMT

Hi there @Dave63 , Kindly bear with me while I look into this for you.

Re: Slow e mails

mandisa1-TT — Wed, 24 Dec 2025 15:24:44 GMT

We sincerely apologize for the inconvenience caused to you. There were reported issues affecting iPhone users after the latest software update, I would advise please contact them and find out if there is a possible fix for the issue.

Re: Slow e mails

Dave63 — Wed, 24 Dec 2025 15:30:10 GMT

Fine I will do. Could you please tell me how to contact I phone.

Re: Slow e mails

Dave63 — Wed, 24 Dec 2025 15:32:00 GMT

I will do. Could you please tell me how I contact them.

Re: Slow e mails

mandisa1-TT — Wed, 24 Dec 2025 15:42:48 GMT

Please go online and search how to contact Apple, you will then be directed to a page and you can select the device you need assistance with. Please go online and search how to contact Apple, you will then be directed to a page and you can select the device you need assistance with. You have advised webmail is working correctly and on you Samsung however the issue is with the iPad. You can get support via the APPLE website.