topic Re: possible scam email in Email

possible scam email

computerman1 — Tue, 23 Dec 2025 12:46:25 GMT

Keep getting these, the blue link in the word .docx file doe nothing. Is it a scam

It is from Everymail Team xxxxx

Re: possible scam email

fr8ys — Tue, 23 Dec 2025 11:19:23 GMT

Possibly, or not.

Some customers who no longer have broadband with TalkTalk are being moved to Everymail.

Please see here for more details
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M194737
Please post back once you have actioned if you believe your emails require linking.

If you suspect a spam, you should not click on any link in the mail or open attachments as these can trigger malware being downloaded to your device.

I'd recommend doing a full virus and malware scan of your device.

Thank you.

Re: possible scam email

mandisa1-TT — Tue, 23 Dec 2025 11:21:07 GMT

Thank you so much for the support @fr8ys

Re: possible scam email

mandisa1-TT — Tue, 23 Dec 2025 11:38:06 GMT

Hi there @computerman1

I have managed to locate your active broadband account and therefore you should not be receiving any communication from us, can you please confirm your TalkTalk email addresses on Private notes on your community forum. Please let me know once listed?

Re: possible scam email

Gliwmaeden2 — Tue, 23 Dec 2025 12:50:23 GMT

@computerman1

I've removed the email address you posted as it could have been spoofed from some innocent person but then get further harvested.

I also removed the attachment as none of us should click on it, not knowing what's in there.

As mentioned above, add the information in Private Notes in the Personal Information area of your community profile [accessed via your avatar; settings etc.. SAVE CHANGES].

Re: possible scam email

amahle-TT — Tue, 23 Dec 2025 13:54:05 GMT

Thank you for the support @Gliwmaeden2, good thinking, I am sorry we missed it.