topic Re: Mailbox Manager in Email

Mailbox Manager

Elwher — Fri, 02 Jan 2026 15:13:44 GMT

Mailbox Manager is not letting me change a password on one of my mailboxes. I get the message attached.

Re: Mailbox Manager

fr8ys — Fri, 02 Jan 2026 15:26:19 GMT

Can I just check you are using the manager found here?

https://apps.talktalk.co.uk/myaccount/?_gl=1*13z14ia*_gcl_au*MTI2Mzc1NjY5MS4xNzY0MDg2MTkwLjEyOTA4MjMxMzAuMTc2NTYzMTU5Ny4xNzY1NjMxNTk3*_ga*MTAxMDkwMTAxLjE3MjE4Mjg3NDQ.*_ga_88BDJ58K51*czE3NjU5ODgyNTgkbzE0NjIkZzEkdDE3NjU5ODg5NTMkajUzJGwwJGgw*_ga_YTQP0WVCW5*czE3NjU5ODgyNTgkbzE3NiRnMSR0MTc2NTk4ODk1MyRqNTMkbDAkaDc1MDYwNDIzMA..#/mailbox-manager

If not can you change the password now?

If it's the same link please post back do staff can look into and also update your profile so your account can be traced.

Link to your profile here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Thank you

Re: Mailbox Manager

siphosethu-TT — Fri, 02 Jan 2026 15:36:29 GMT

Hi there @Elwher, please respond to @fr8ys question as it will help tell how we can move forward handling this issue. Thanks

Thanks for the help @fr8ys.

Re: Mailbox Manager

Elwher — Fri, 02 Jan 2026 16:01:05 GMT

That link only gave a grey circle of doom. I am using the mailbox manager app. Snip of the top lefthand corner of the app page.

Re: Mailbox Manager

siphosethu-TT — Fri, 02 Jan 2026 16:04:10 GMT

Please try the link below.

Managing TalkTalk Mail

Re: Mailbox Manager

fr8ys — Fri, 02 Jan 2026 16:12:38 GMT

@siphosethu-TT that only goes to the help pages. Unfortunately it doesn't seem to include a link to the mailbox manager. I've reported this to the forum manager, but perhaps you could raise to?

@Elwher try this link.

https://apps.talktalk.co.uk/myaccount/

The first page should show all your email addresses and have a flash of admin against each.

Re: Mailbox Manager

Elwher — Fri, 02 Jan 2026 16:18:20 GMT

Tried that - went to the log in & selected Mailbox Manager - it went to the app I have been using - tried to change details of another mailbox and got the same result. Appears to be some form of lockout,

Re: Mailbox Manager

siphosethu-TT — Fri, 02 Jan 2026 16:20:30 GMT

Here's one that should help, it contains most link needed to access your mailbox.

Managing TalkTalk Mail

Re: Mailbox Manager

Elwher — Fri, 02 Jan 2026 16:24:07 GMT

I have done that. I can get to the change password section, I have put a new secure password in & confirmed it the second time but when I press save I get the Something went wrong. Please try again message.

Re: Mailbox Manager

siphosethu-TT — Fri, 02 Jan 2026 16:29:24 GMT

Please clear your browser history and try again, if that doesn't work will have to run checks. I'm also checking in my end if we have any outages.

Re: Mailbox Manager

Elwher — Fri, 02 Jan 2026 16:34:54 GMT

Done that - now can't access Mail Manager at all - it comes up with this message - Failed to sign in. Please try again later.

Re: Mailbox Manager

siphosethu-TT — Fri, 02 Jan 2026 16:41:23 GMT

Do you mind trying a different web browser, you can also try refreshing the page as well.

Re: Mailbox Manager

Elwher — Fri, 02 Jan 2026 16:45:53 GMT

Have gone to a different browser on a different device. Managed to get into Mailbox Manager and have got the password changed. Thanks for your help everyone.

Re: Mailbox Manager

siphosethu-TT — Fri, 02 Jan 2026 16:47:42 GMT

You are most welcome, I take it you know where to find us in future. Thanks

Re: Mailbox Manager

siphosethu-TT — Fri, 02 Jan 2026 16:50:08 GMT

I hope you had an amazing day. Take care.